Jeg er en ny kunde, og jeg vil bare sige som et første indtryk, at jeg er meget skuffet over dette casino.
Først annoncerer du G1-kampagnekoden, som inkluderer en 100% indbetalingsbonus og 100 gratis spins. Jeg lavede en indbetaling inaktiveret G1, der skete ikke noget før jeg spillede. Jeg bad Amanda om at ordne dette, hun havde ingen idé om, hvad kampagnekoden er. Jeg sendte hende et skærmbillede, så hun kan være vidende om de produkter og tjenester, du tilbyder, hun sagde, at hun ville kontakte støtte og ordne det skete der ikke noget.
2. efter at have været træt af at vente, prøvede jeg crazy time, det virkede ikke, fordi mit indskud ikke var i euro, det var i Bitcoin, men af en eller anden grund kan jeg ikke placere et væddemål i AUD, hvilket ikke giver mening, som jeg gjorde ikke indbetale AUD, jeg indsatte Bitcoin
For det tredje prøvede jeg et tilfældigt slot, da de slots, jeg ønskede at anvende, ikke virker, eller uden for min jurisdiktion vandt jeg 100$. Jeg kontaktede Amanda for at spørge hende, hvornår jeg får de 100 %, hun var uvidende
4. prøvede jeg at hæve mit indskud, da jeg var træt af at vente på Amanda, da hun ikke anede, hvad jeg taler om, men min hævning blev afvist. Jeg modtog en e-mail om, at jeg skal satse 3 gange mine penge, selvom der ikke var nogen bonus, hvilket bare er forkert. ikke desto mindre satsede jeg på det og behandlede tilbagetrækningen, som annonceres som øjeblikkelig. Jeg ventede 1 time, der skete ikke noget. Jeg kontaktede Amanda, og hun sagde, at hun ikke kunne gøre noget.
Som ny kunde er dette bare en forfærdelig oplevelse, jeg er ekstremt skuffet. Jeg nyder virkelig ikke at blive snydt.
Opdateret
Efter at manageren svarede hende på casinoguru. Jeg gik tilbage til kasinoet, og intet har ændret sig. Jeg er forfærdet over serviceniveauet og manipulationen af kampagnen. Det ser ud til, at dette casino kun er i gang for at snyde kunder. De vil ikke have langsigtede kunder. De vil bare have nye kunder til at foretage en indbetaling én gang og aldrig komme tilbage. Amanda og Mary er forfærdelige på kundeservice. G1-kampagnen siger 100% bonusindbetaling og 100 gratis spins med øjeblikkelige kryptoudbetalinger. De reklamerer for evolution-spil, og når du laver et indskud, hvor ingen af slots virker, tvinger de dig til at spille en billig spillemaskine fra en ukendt udbyder. Hold dig væk fra dette casino, de skal hedde evilmancasino.com der er ingen gode mennesker her. Det er 100 % fidus. Du får ikke 100 gratis spins, i stedet giver de dig 20 spins dagligt i 5 dage, så du ikke har nogen chance for at hæve. De vil ikke give dig 100% indbetalingsbonus, medmindre du e-mailer dem og kæmper med dem på live support. Hvis du forsøger at hæve dine penge uden en indbetalingsbonus, tvinger de dig til at satse 3 gange. Jeg gav dette casino en chance for at nå mig og ordne det, men de er ligeglade overhovedet. Hold dig væk fra dette casino.
I'm a new customer and I just want to say as a first impression I'm very disappointed with this casino.
1st you advertise the G1 promo code which includes a 100% deposit bonus and 100 free spins. I made a deposit inactivated G1 nothing happened before playing I asked Amanda to fix this, she had no idea what the promo code is I sent her a screen shots so she can be knowledgeable about the products and services you are offering she said she will contact support and fix it nothing happened.
2nd after being tired of waiting I tried crazy time, it didn't work because my deposit wasn't in euro it was in Bitcoin but for some reason I can't place an bet in AUD which doesn't make sense as I didn't deposit AUD i deposited Bitcoin
3rd I tried some random slot as the slots I wanted to apply are not working or out of my jurisdiction I won 100$. I contacted Amanda to ask her when I'm getting the 100% she was clueless
4th I tried to withdraw my deposit as I was sick and tired of waiting for Amanda as she had no idea what I'm talking about but my withdraw was rejected. I received an email saying I need to wager 3 times my money even though there was no bonus which is just wrong. never the less I wagered it and processed the withdraw which is advertised as instant. I waited 1 hour, nothing happened. I contacted Amanda and she said there's nothing she can do.
As a new customer this is just a horrible experience, I'm extremely dissapointed. I really don't enjoy being deceived.
Updated
After the manager responded her at casino guru. I went back to the casino and nothing has changed. I'm horrified by the level of service and the manipulation of the promotion. It seems like this casino is only in business to scam customers. They don't want long term customers. They just want new customers to make a deposit once and never come back. Amanda and Mary are horrible on customer service. The G1 promotion says 100% bonus deposit and 100 free spins with instant crypto withdraws. They advertise evolution gaming then when you make a deposit non of the slots work, they force you to play some cheap slot from an unknown provider. Stay away from this casino, they should be called evilmancasino.com there is no good people here. It's a scam 100%. You don't get 100 free spins, instead they give you 20 spins daily for 5 days so you have no chance of withdrawal. They won't give you 100% deposit bonus unless you email them and fight with them on live support. If you try to withdraw your funds without a deposit bonus they force you to wager it 3 times. I gave this casino a chance to reach me and fix it, but they don't care whatsoever. Stay away from this casino.