Hello Stregen71,

I am Ramu, the point of contact for BetLive Casino and I would like to address your complaint, as I believe in being transparent and honest, now when it comes to the payout of your winnings, the winnings have been paid out 06:03:2025, that makes me feel that you had received your winnings when you made this complaint, that I find a bit odd and then to address the two deposits that you state that never arrived on your gaming account,

Now if this kind of issue occurs, it is always very annoying, but as a very normal practice, casinos will always ask you to wait 24-48h in case there is an issue on the bank´s side and they bounce back, if this does not happen, then the player is asked to send a proof of payment to the casino and then our payment team will investigate, but this was not the case that I can see, as you have received all the deposits on your gaming account.

Then when it comes to our customer support, I would like to point out that you could have been a bit more polite when talking with our support team members, as they are really here to help you…I totally understand that not everyone can be satisfied nor helped in the moment, but threatening staff, calling them stupid, or when you have been explained the basic procedure (that I just explained above) and you answer "Frankly don´t give a shit" does not make it the easiest to help you.

If you wish I can clarify anything else needed here and I am sad to hear that you did not have a good time playing at our casino.

all the best and I hope that you find a new casino where playing will be more convenient for you!

Kind regards,
Ramu. R
BetLive Casino

Hello Stregen71,

We sincerely regret the experience you've had with our verification process. Your feedback is crucial, and we're genuinely disappointed to hear that it has affected your perception of our services.

We apologize for any inconvenience caused by our verification requirements. We understand that each player's situation is unique, and we are committed to finding a solution that works for all our valued players. Rest assured, your concerns have been conveyed to the relevant team, and we are actively reviewing our verification process to ensure fairness and efficiency for all players.

We appreciate your feedback and the opportunity it provides for us to better serve our players. Should you have any further details or concerns, please feel free to reach out to us directly.

Best regards, Betsomnia Casino