1 år sidenOriginalOversættelse
If I could give a zero Stars I would definitely do that I've been depositing in this casino the last couple days over and over and over the same amount well the last deposit I went to make never got credited to my account they said it was under the minimum which is untrue because it's the same amount I've been sending over and over and over for the last 2 days in a row so they refused to give me my money back I've not won a dime but testing the place I continued to deposit only to come to my conclusion it's a rip off... I will not edit my review because I feel like editing is the same as the lying I meant every word I said so all of that remains as well as the fact that it's awful funny that I think that amount five times previously and it went through all in the same day yet you're going to try to tell me that all of a sudden that amount is not going to go through not even going to hit the casino that's a dang lie just another way for them to scam your money out of you
- Everything
mBitCasino
1 år siden
Hey there! Thank you for taking the time to leave us your feedback. We understand your concerns, however, it’s important to understand that blockchain transactions are one-way – funds sent below the minimum can't be recovered.
When you are sending funds to your account, please consider sending the minimum amount required in crypto, not the equivalent in USD for example, because the crypto market/value is very volatile.
For example, if 20 USD would match the minimum required at this moment, 10 minutes later it could not be the same amount in crypto due to market fluctuations. In this case, our payment provider will not recognize the transaction and will not send the funds from the blockchain to the casino and to your casino deposit address. The process is automated and has no human interaction, which is the reason why deposits under minimum are not reaching your account.
mBitcasino or the payment provider do not receive the amounts that are sent under the minimum required and will not allocate such amounts to the account, nor can be held responsible for not receiving the funds in the accounts if the amount is sent under the minimum specified in the Deposit page.
Feel free to reach out to our Support team at support@mbitcasino.io, sharing the email address associated with your account. They will be able to look into it and assist with details on the amounts you deposited.
Looking forward to hearing from you!
When you are sending funds to your account, please consider sending the minimum amount required in crypto, not the equivalent in USD for example, because the crypto market/value is very volatile.
For example, if 20 USD would match the minimum required at this moment, 10 minutes later it could not be the same amount in crypto due to market fluctuations. In this case, our payment provider will not recognize the transaction and will not send the funds from the blockchain to the casino and to your casino deposit address. The process is automated and has no human interaction, which is the reason why deposits under minimum are not reaching your account.
mBitcasino or the payment provider do not receive the amounts that are sent under the minimum required and will not allocate such amounts to the account, nor can be held responsible for not receiving the funds in the accounts if the amount is sent under the minimum specified in the Deposit page.
Feel free to reach out to our Support team at support@mbitcasino.io, sharing the email address associated with your account. They will be able to look into it and assist with details on the amounts you deposited.
Looking forward to hearing from you!
