1 år sidenOriginalOversættelse
I hate to waste the time to write this review. Unlike all these other recent reviews, I actually enjoy the casino and have told a couple different friends to join.
With that said, the casino has now treated me similarly to the rest of the reviews here. They deliberately misled me and refuse to stand behind information I was given by their staff.
I sent a quick email asking about the status of my account to be eligible for their referral bonus. I explained I was unsure where my deposits stood in relation to my last referral bonus, but requested clarification so I didn’t promise anyone free spins if my account was not eligible.
Prompt reply came in telling me I was eligible. Easy enough. Told my friend. They deposited.
Today they gave the staff the information for the referral. They were told my account was not eligible and I needed to make more deposits. When I followed up, it was explained to me that support probably meant that my account was not banned from making referrals when I asked originally.
But why? I didn’t ask if my account was banned from referrals. I asked if I was eligible based on my deposit and referral history. And even after sharing the emails with them today, trey have refused to make this right for my account or my friends account.
That is just bad support service originally, made exponentially worse now that the casino sees the mistake they made and still refuses to correct the mistake and care about their customer.
I have to say that I encourage others to avoid this casino because you obviously just can’t trust the casino will stand behind what they say.
Plenty of other options for honest gaming websites
With that said, the casino has now treated me similarly to the rest of the reviews here. They deliberately misled me and refuse to stand behind information I was given by their staff.
I sent a quick email asking about the status of my account to be eligible for their referral bonus. I explained I was unsure where my deposits stood in relation to my last referral bonus, but requested clarification so I didn’t promise anyone free spins if my account was not eligible.
Prompt reply came in telling me I was eligible. Easy enough. Told my friend. They deposited.
Today they gave the staff the information for the referral. They were told my account was not eligible and I needed to make more deposits. When I followed up, it was explained to me that support probably meant that my account was not banned from making referrals when I asked originally.
But why? I didn’t ask if my account was banned from referrals. I asked if I was eligible based on my deposit and referral history. And even after sharing the emails with them today, trey have refused to make this right for my account or my friends account.
That is just bad support service originally, made exponentially worse now that the casino sees the mistake they made and still refuses to correct the mistake and care about their customer.
I have to say that I encourage others to avoid this casino because you obviously just can’t trust the casino will stand behind what they say.
Plenty of other options for honest gaming websites
- Poor customer support
- Failure to stand behind support staff promises
- Dishonest to customers
mBitCasino
1 år siden
Hey there! We appreciate you taking the time to share your experience with us.
We sincerely apologize for any inconvenience caused by the conflicting information you received surrounding the referral bonus. We're committed to making things right for you and ensuring that we address this issue promptly.
As an exception, your account has been credited with the promised 200 referral spins on 16.01.2024. We've also noticed that you already played them.
We hope this helps alleviate any frustration, and please be assured that we're taking steps to prevent similar situations in the future.
Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to reach out at support@mbitcasino.io. We value your continued support.
We sincerely apologize for any inconvenience caused by the conflicting information you received surrounding the referral bonus. We're committed to making things right for you and ensuring that we address this issue promptly.
As an exception, your account has been credited with the promised 200 referral spins on 16.01.2024. We've also noticed that you already played them.
We hope this helps alleviate any frustration, and please be assured that we're taking steps to prevent similar situations in the future.
Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to reach out at support@mbitcasino.io. We value your continued support.
