1 år sidenOriginalOversættelse
Account placed in arbitrary "short security check… check took 2 weeks and required numerous selfies, ID, utility bill. During this time, I contacted support numerous times to give referral information. Was told that nothing could be done til security review was completed.
Two days ago, it completed so I contacted support regarding referral ad was told my account had now been open more than 7 days so I was no longer eligible.
Terrible customer service. Terrible mistreatment
Two days ago, it completed so I contacted support regarding referral ad was told my account had now been open more than 7 days so I was no longer eligible.
Terrible customer service. Terrible mistreatment
- Mistreating players
- Arbitrary security checks
- Misleading referral bonus
mBitCasino
1 år siden
Hello there! Thank you for sharing your experience with us.
Please allow us to clarify that the security check was initiated as part of our efforts to combat fraudulent activities. Rest assured, this step was taken to uphold the security and integrity of our platform for all users.
It's important to note that the request for KYC (Know Your Customer) was sent to you on Feb 9th, and we received your response on Feb 19th, after a period of 10 days. The KYC procedure itself was completed promptly within 2 days once we received the necessary documents.
Upon successful verification, we understand that you reached out to our Support regarding the Refer A Friend promotion. It was initially communicated that your account had surpassed the 7-day eligibility period for this promotion. However, our team made a one-time exception and issued your bonus on Feb 25th.
We sincerely apologize for any confusion or dissatisfaction caused during this process. Thank you for your understanding, and we hope to provide you with a smoother experience moving forward. If you have any further concerns or queries, please don't hesitate to reach out to us at support@mbitcasino.io
Please allow us to clarify that the security check was initiated as part of our efforts to combat fraudulent activities. Rest assured, this step was taken to uphold the security and integrity of our platform for all users.
It's important to note that the request for KYC (Know Your Customer) was sent to you on Feb 9th, and we received your response on Feb 19th, after a period of 10 days. The KYC procedure itself was completed promptly within 2 days once we received the necessary documents.
Upon successful verification, we understand that you reached out to our Support regarding the Refer A Friend promotion. It was initially communicated that your account had surpassed the 7-day eligibility period for this promotion. However, our team made a one-time exception and issued your bonus on Feb 25th.
We sincerely apologize for any confusion or dissatisfaction caused during this process. Thank you for your understanding, and we hope to provide you with a smoother experience moving forward. If you have any further concerns or queries, please don't hesitate to reach out to us at support@mbitcasino.io
