This casino is getting worse and worse by the day. I have been a vip member for almost a year now. I get treated terribly by service agents. They take absolutely now responsibility for anything that goes wrong. They make it virtually impossible for you to speak the highest point of escalation which is either the supervisor or the host team. They have no current running promotion. I became a hosted player and then somehow lost my host status even though my activity increased following the host status being attached. In my opinion it appears they are falling off a cliff.