Kundeservice svarer ikke, men sender bot-svar.
Achievement-fanen er fejlbehæftet, de vil ikke rette den eller udbetale den lovede præstation. Igen vil kundeservice ikke reagere, ingen e-mail besvares og ganske ofte forlader kundeservice bare chatten efter 20 -30 min. ventetid.
Opdatering: afventende udbetalinger tager evigheder...efter at du er kommet på plussiden af dem, bliver udbetalinger pludselig ikke behandlet, og de spammer dig tilfældigvis med bonusser, som du ikke kan bruge, fordi du har en afventende udbetaling.
efter 2 måneder er den fejlbehæftede præstation stadig ikke rettet efter løfter endda om at kontakte mig inden for 24 timer. Intet er gjort, og jeg har alle e-mails og chats til at bevise det.
Kundeservice er til tider meget meget dårlig. Jeg får VIP bonusser, som den normale kundeservice ofte afviser, fordi de ikke forstår, hvordan bonussen fungerer...så kontakter jeg VIP for at klage over, at jeg ikke fik den lovede bonus, og de skal tilbage til normal chat for at ordne det...i det mindste svarer VIP-hold inden for en dag.
2 måneder uden at løse et problem er bare uacceptabelt.
Opdatering: fejlen er ikke rettet, men efter 3,5 måneder accepterede den endelig at betale præstationen ud...
Så flere dårlige nyheder. Udbetalinger er MEGET MEGET langsomme. Minimun proceshastighed 3 dage til 2 uger. Jep. Du læser det. De følger heller ikke deres egne regler om det. Forklaring givet af kundeservice virker lidt mere undskyldninger"serviceudbyderproblemer"..."det er ikke 3 dage, vi tæller det kun FRA DEN NÆSTE dag" - hvilket gør det bogstaveligt talt 4 dage.
Glem også at bruge bonusser, når du har afventende udbetaling, det er ikke muligt. Så hvis du har endda 2 udbetalinger på en måned, er siden ubrugelig i resten af dagene, fordi udbetalingen halter. Selvfølgelig kan du indbetale normalt, men hvad er meningen, mens du afventer? De har bogstaveligt talt gjort det meningsløst at deponere her, mens de har en afventende udbetaling. Har aldrig set den slags nogen steder. Meget tvivlsomt system.
Jeg må sige, at jeg bevæger mig væk fra dette casino med 90 % sandsynlighed. Meget negativ oplevelse generelt, selvom deres websted fungerer godt.
Customer service won't answer but posts bot answers.
Achievement tab is bugged, they won't fix it or pay out the promised achievement. Again customer service won't react, no email is answered and quite often customer service just leaves the chat after a 20 -30 min wait.
Update: pending withdrawals take ages...after you get on the plus side on them, suddenly withdrawals are not processed and they happen to spam you with bonuses which you cannot use because you have a pending withdrawal.
after 2 months the bugged achievement is still not fixed after promises even to contact me in 24 h. Nothing is done and I have all the emails and chats to prove it.
Customer service is very very bad at times. I get VIP bonuses that the normal customer service often refuses because they don't understand how the bonus works...then I contact VIP to complain that I didn't get the promised bonus and they have to get back to normal chat to fix it...at least VIP teams do answer within a day.
2 months without fixing a problem is just unaccaptable.
Update: the bug is not fixed, but after 3.5 months the finally agreed to pay the achievement out...
Then more bad news. Withdrawals are VERY VERY slow. Minimun process speed 3 days to 2 weeks. Yep. You read it. Also they don't follow their own rules about it. Explanation given by the customer service seem a bit more excuses"service providor problems"...."its not 3 days, we only count it FROM THE NEXT day" - which makes it literally 4 days.
Also forget about using bonuses when you have pending withdrawal, its not possible. So if you have even 2 withdrawals in a month, the site is unusable for the rest of the days because lag in paying out. Of course you can deposit normal but what is the point while pending? They literally have made it senseless to depo in here while having a pending withdrawal. Never seen this kind of thing anywhere. Highly dubious system.
I have to say I'm moving away from this casino with 90 % probability. Highly negative experience overall even if their site works great.
