Kundeservice svarer ikke, men sender bot-svar.
Achievement-fanen er fejlbehæftet, de vil ikke rette den eller udbetale den lovede præstation. Igen vil kundeservice ikke reagere, ingen e-mail besvares og ganske ofte forlader kundeservice bare chatten efter 20 -30 min. ventetid.
Opdatering: afventende udbetalinger tager evigheder...efter at du er kommet på plussiden af dem, bliver udbetalinger pludselig ikke behandlet, og de spammer dig tilfældigvis med bonusser, som du ikke kan bruge, fordi du har en afventende udbetaling.
efter 2 måneder er den fejlbehæftede præstation stadig ikke rettet efter løfter endda om at kontakte mig inden for 24 timer. Intet er gjort, og jeg har alle e-mails og chats til at bevise det.
Kundeservice er til tider meget meget dårlig. Jeg får VIP bonusser, som den normale kundeservice ofte afviser, fordi de ikke forstår, hvordan bonussen fungerer...så kontakter jeg VIP for at klage over, at jeg ikke fik den lovede bonus, og de skal tilbage til normal chat for at ordne det...i det mindste svarer VIP-hold inden for en dag.
2 måneder uden at løse et problem er bare uacceptabelt.
Jeg må sige, at jeg går videre fra dette casino med 80 % sandsynlighed. Meget negativt resultat, selvom deres websted er fantastisk.
Customer service won't answer but posts bot answers.
Achievement tab is bugged, they won't fix it or pay out the promised achievement. Again customer service won't react, no email is answered and quite often customer service just leaves the chat after a 20 -30 min wait.
Update: pending withdrawals take ages...after you get on the plus side on them, suddenly withdrawals are not processed and they happen to spam you with bonuses which you cannot use because you have a pending withdrawal.
after 2 months the bugged achievement is still not fixed after promises even to contact me in 24 h. Nothing is done and I have all the emails and chats to prove it.
Customer service is very very bad at times. I get VIP bonuses that the normal customer service often refuses because they don't understand how the bonus works...then I contact VIP to complain that I didn't get the promised bonus and they have to get back to normal chat to fix it...at least VIP teams do answer within a day.
2 months without fixing a problem is just unaccaptable.
I have to say I'm moving on from this casino with 80 % probability. Highly negative outcome even if their site is great.