1 måned sidenOriginalOversættelse
There was no problem using it like a very large platform.
Casino, sports. There are so many different games, so I was able to have fun.
The problem is withdrawal after all.
I started requesting documents from the moment the amount of withdrawal increased than the amount I deposited.
The initial request was on February 4th, and I thought it was the first authentication procedure and answered sincerely.
However, due to repeated requests for documents, above exchanging emails with the security team, we asked the customer center for quick processing.
The customer center says that an answer will be received within 72 hours.
The email really arrives in about 70 hours.
The first one asked for ID. I submitted it several times with different backgrounds, different resolutions, etc.
Second, I asked for a selfie with my ID.
Third, I asked for a utility bill document.
Fourth, I asked for a receipt of utility bill pdf.
Fifth, I asked for a driver's license.
I asked for the 6th passport, but I told them that it was expired.
A total of 10 days have passed, and so far, it is impossible to withdraw.
Casino, sports. There are so many different games, so I was able to have fun.
The problem is withdrawal after all.
I started requesting documents from the moment the amount of withdrawal increased than the amount I deposited.
The initial request was on February 4th, and I thought it was the first authentication procedure and answered sincerely.
However, due to repeated requests for documents, above exchanging emails with the security team, we asked the customer center for quick processing.
The customer center says that an answer will be received within 72 hours.
The email really arrives in about 70 hours.
The first one asked for ID. I submitted it several times with different backgrounds, different resolutions, etc.
Second, I asked for a selfie with my ID.
Third, I asked for a utility bill document.
Fourth, I asked for a receipt of utility bill pdf.
Fifth, I asked for a driver's license.
I asked for the 6th passport, but I told them that it was expired.
A total of 10 days have passed, and so far, it is impossible to withdraw.
- variety of games
- Various language support
- a quick deposit
- Very slow authentication process
- Repeated requests for the same document
- Customer Center's Unfriendly Response
- coercive e-mail response
MelBet Casino
1 måned siden
Hello orolhun!
We are sorry that you found the verification process annoying and long. The requests you mention are part of the procedures established by the security team, who are in charge of carrying out account verification.
We recommend that you keep in touch with them via email, as they are the ones who can offer you more details and help you resolve any issues related to your account.
We appreciate your understanding and patience.
Best regards,
Melbet team.
We are sorry that you found the verification process annoying and long. The requests you mention are part of the procedures established by the security team, who are in charge of carrying out account verification.
We recommend that you keep in touch with them via email, as they are the ones who can offer you more details and help you resolve any issues related to your account.
We appreciate your understanding and patience.
Best regards,
Melbet team.
