Anmeldelser fra lynda1cooke

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5 måneder sidenOriginalOversættelse
Beware this casino is a scam do NOT deposit

1) You hardly get any bonus rounds or win a thing
2) I saved my password and it turns out I wa logging into three different web addresses to play at the one casino
3) the route deposits through dodgy third party companies that charge you an excess to play
4) They say the deposit has been declined but even if you send bank statements to prove it was taken they refused to refund and close your account

I asked for their complaints procedure I was told thet don't have one - red flag

The customer service agents are rude and very difficult to communicate with

Do NOT believe positive reviews, they act like a criminal enterprise.

Also ignore their reply below I did contact customers service over 15 times. At one point they said they had refunded but later said they wouldn't. Their thieves. They refused to take a complaint. I provided both an email and my bank statements as evidence too.

Update

The casino contacted me and ask me for my bank statements for the 10th time ( not exaggerating) They are still refusing to refund because they said they amount shown on my bank statements differs from the supposed failed deposit. But what they wont acknowledge is that because this dodgy casino routes deposits through third party companies that charge you extra to deposit , another reason for you not to play.
They have sent me mutiple emails today even after I asked them to stop , their now harassing and bullying me. I have no opened a case with resolver and contacted the gambling commission to get them banned in the UK

Do not use this casino

The reply from the provider below is complete rubbish dont fall for these scammers. I sent them by bank statements 10 times to show the payment didn't fail. I also have an email from them saying they would refund the money within 7 days but they didn't do it. Their very dishonest bullies. All sent to their regulating body and now the cyber crimes unit.

The
Læs mereLæs mindre
  • Nothing
  • Rude customer service
  • Bullying behaviour
  • Scam artists that steal your money
  • Charge for deposits
  • Very little wins and bonus rounds
  • Dishonest
  • If you save the password it saves under three different website -dodgy af
  • They route deposits through third party companies
1Red Casino
5 måneder siden
Dear lynda1cooke,

We sincerely regret the negative experience you've had with our casino, and we apologize for any frustration or inconvenience caused. We take all feedback seriously and are committed to addressing your concerns.

Bonus rounds and wins: We understand that gaming outcomes can be disappointing at times, as results are based on random outcomes, but we assure you that our games operate under the highest standards of fairness.

Multiple login URLs: We would like to clarify that different URLs might be used to access the same platform due to regional access or security reasons, but all of them point to the same trusted casino.

Third-party payments: Please note that the casino itself does not charge any fees for deposits. However, certain third-party payment providers may impose fees, which are beyond our control. We are always striving to provide players with the best and most transparent payment options.

Deposit issue: We have thoroughly reviewed your case, and after a careful assessment, we would like to clarify the situation. A refund could be considered if your balance had been credited and not spent. However, in this instance, the funds never reached us, as the transaction was declined due to unsuccessful authentication. As such, no funds were credited to your casino account, and a refund cannot be issued for this reason.

We apologize for any confusion, and we understand your frustration. If you'd like to provide more details or give us another opportunity to address this issue, please feel free to contact us at [support email]. We value your feedback and are committed to ensuring a transparent and fair gaming experience.

Best regards,
1Red Support Team
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