1 måned sidenOriginalOversættelse
I recently experienced a significant issue with 1xBet regarding a deposit I made. Despite following all the required steps and providing all necessary documentation, my problem remains unresolved after 23 hours of back-and-forth communication with their support team.
Here’s a summary of what happened:
1. I made a deposit, but the funds did not appear in my account.
2. I contacted customer support, and they asked me to provide proof of the transaction. I sent them all the required documents, including bank statements and transaction details.
3. After reviewing the documents, they asked me to wait while they investigated. However, after several hours, they repeated the same request for documents, even though I had already provided everything.
4. This cycle continued multiple times, and I was repeatedly told to "be patient" without any clear resolution or timeline.
I find this level of customer service unacceptable. The lack of professionalism and the constant repetition of requests for documents I’ve already provided is frustrating and time-consuming. I expected a more efficient and transparent process from a platform as large as 1xBet.
I urge 1xBet to:
- Resolve this issue immediately.
- Improve their customer support system to avoid such delays in the future.
- Provide clearer communication and realistic timelines for issue resolution.
Until this matter is resolved, I cannot recommend 1xBet to anyone. I hope they take this feedback seriously and work on improving their services.
Here’s a summary of what happened:
1. I made a deposit, but the funds did not appear in my account.
2. I contacted customer support, and they asked me to provide proof of the transaction. I sent them all the required documents, including bank statements and transaction details.
3. After reviewing the documents, they asked me to wait while they investigated. However, after several hours, they repeated the same request for documents, even though I had already provided everything.
4. This cycle continued multiple times, and I was repeatedly told to "be patient" without any clear resolution or timeline.
I find this level of customer service unacceptable. The lack of professionalism and the constant repetition of requests for documents I’ve already provided is frustrating and time-consuming. I expected a more efficient and transparent process from a platform as large as 1xBet.
I urge 1xBet to:
- Resolve this issue immediately.
- Improve their customer support system to avoid such delays in the future.
- Provide clearer communication and realistic timelines for issue resolution.
Until this matter is resolved, I cannot recommend 1xBet to anyone. I hope they take this feedback seriously and work on improving their services.
1xBet Casino
1 måned siden
Dear user,
Thank you for providing detailed information about your issue.
In this case, we recommend that you contact our **live support chat** or send an email to the appropriate support department to follow up on your deposit status. Please make sure to provide all relevant details, including:
- Your **account ID**.
- The **date, time, and amount** of the transaction.
- The **payment method used**.
- A **screenshot or photo of the payment receipt**, clearly showing the date, time, amount, sender’s account number, and recipient’s account number.
Please be aware that processing deposits can sometimes take up to **24 hours**. In rare cases, if there are technical issues on the payment system's side, the process may take up to **7-14 business days**.
If the transaction was made using **cryptocurrency**, kindly provide the **transaction hash** along with the screenshot.
If you have already contacted our support and not received a response, we recommend you keep following up with the support team via chat or email.
We appreciate your patience and cooperation.
Best regards,
The 1xBet Team.
Thank you for providing detailed information about your issue.
In this case, we recommend that you contact our **live support chat** or send an email to the appropriate support department to follow up on your deposit status. Please make sure to provide all relevant details, including:
- Your **account ID**.
- The **date, time, and amount** of the transaction.
- The **payment method used**.
- A **screenshot or photo of the payment receipt**, clearly showing the date, time, amount, sender’s account number, and recipient’s account number.
Please be aware that processing deposits can sometimes take up to **24 hours**. In rare cases, if there are technical issues on the payment system's side, the process may take up to **7-14 business days**.
If the transaction was made using **cryptocurrency**, kindly provide the **transaction hash** along with the screenshot.
If you have already contacted our support and not received a response, we recommend you keep following up with the support team via chat or email.
We appreciate your patience and cooperation.
Best regards,
The 1xBet Team.
