casino var udmærket klar over mit spillekompulsiv problem i 2022. Investerede tusindvis af dollars og kunne kun udbetale et par gange, gevinst/tab-forholdet er dårligt, og på grund af mine ocd og tvangsmæssige impulser til at fortsætte med at spille. Jeg bad dem om at lukke min konto permanent og blokere min ip-adresse fra at få adgang til deres casino. De forsinkede at lukke min konto, mens de i mellemtiden e-mails frem og tilbage, der tilbød mig kontoanmeldelser og bonusser. Jeg nægtede genåbnet konto med blot en anmodning om at chatte uden spørgsmål. Endte med at lukke det igen efter igen at have afsløret spilproblemer, selvudelukket, men var i stand til at genåbne igen uden at stille spørgsmål. Sætte en grænse, var i stand til at indbetale over grænsen 2x, og mens de undersøgte, hvorfor det var tilladt, tilbød de bare en gratis chip og undskyldte, da det selvfølgelig rullede mig ind, og stadig var i stand til at indbetale over grænsen, indtil de sætte den på plads. Var i stand til at hæve min fastsatte grænse ubegrænset antal gange i samme gambling-session, hvor jeg tabte hundredvis, og for nylig tusinder i en periode på mindre end 48 timer. Udtrykte mine psykiske problemer i chat og e-mail, der præciserede, at det var svært for mig at stoppe på grund af OCD og spilleimpulser, de allerede var opmærksomme på. De ignorerede fuldstændig mit råb om hjælp og tilbød bare vip-chips, som alle blev suget hurtigt op uden chance for at vinde. Intet tilbud om at sænke min formodede grænse, ingen indgriben, mens jeg indbetalte $100 fortløbende uden at stoppe, indtil over $6.000 var væk. var ked af det og anmodede om en delvis tilbagebetaling og udelukkelse igen, blev afvist og blev tilbudt en gratis chip, hvilket jeg nægtede afvist fra det, jeg lige gjorde, da virkeligheden ramte, og kontolukning blev forlænget og ikke bekræftet, før efter jeg indgav en tvist til Casino Guru . Dette kasino er ligeglad med problemgamblere med psykiske lidelser, og de har heller ikke evnen til at anerkende tegn, adfærd og omfang af tab akkumuleret af problemgamblere, undlader at gribe ind, når problemgamblere anmoder om selvudelukkelse ved at opfylde anmodningen, og mislykkedes i at drive et kasino med integritet for at beskytte sårbare individer, der har spille- og psykiske lidelser, kun for at opnå ren profit fra ludomaner. Det er ikke kun meningen, at de skal gribe ind, når der er aktivitet i deres kasino, som rødt markerer vanedannende gambling og dybtgående og vedvarende tab fra en enkeltperson, det er bestemt meningen, at de skal overvåge en gambler på deres kasino, som de allerede er klar over, har afsløret deres ludomani og psykiske problemer og mislykkedes dybt, da de slet ikke overvågede, ikke engang midlertidigt deaktiverede min konto. De nægtede stolt selv en DELVIS tilbagebetaling og har taget tusinder og jeg mener flere tusinde fra mig i løbet af de sidste par år. De skulle selv have udelukket mig i 2022, da jeg oprindeligt bad om det. Slanger i græsset og tilsidesættelse af ansvarlighed for ikke at håndtere mine krav korrekt om at beskytte mig og selv udelukke HOLD DIG VÆK
casino was well aware of my compulsive gambling problem in 2022. Invested thousands of dollars and only able to cashout a couple times, win/loss ratio is bad, and because of my ocd and compulsive impulses to keep playing. I asked them to close my account permanently and block my ip address from accessing their casino. They delayed closing my account while in the meantime emails back and forth offering me account reviews and bonuses. I refused reopened account with just a request to chat with no questions asked. Ended up closing it again after again disclosing gambling issues , self excluded, but was able to reopen again with no questions asked. Set a limit, was able to deposit over limit 2x, and while they investigated as to why that was allowed, they just offered a free chip and apologized, as of course it reeled me in, and was still able to deposit over limit until they put it in place. Was able to raise my set limit unlimited amount of times in same gambling session losing hundreds, and then recently thousands in a period of less that 48 hours. Expressed my mental health issues in chat, and email clarifying it was hard for me to stop due to OCD and gambling impulses they were already aware of. They completely disregarded my cry for help, and just offered vip chips, which were all sucked up quick with no chance to win. No offer to lower my supposed limit, no intervention while depositing $100 consecutively without stopping until over $6,000 was gone. was upset and requested a partial refund and exclusion again, was denied and was offered a free chip, which i refused devistated from what I just done when reality hit, and account closure was prolonged and not confirmed until after I filed a dispute with Casino Guru. This casino does not care about problem gamblers with mental disorders, nor do they have the ability to acknowledge the signs, behaviors, and extent of losses accumulated by problem gamblers, fail to intervene when problem gamblers request for self exclusion by fulfilling the request, and failed to operate a casino with integrity to protect vulnerable individuals that have compulsive gambling and mental health disorders, only to gain pure profit off of compulsive gambling addicts . Not only are they supposed to intervene when there is activity within their casino that red flags addictive gambling and profound and continuous loss from an individual, they are definitely supposed to more closely monitor a gambler at their casino that they are already aware of has disclosed their gambling addictions and mental health issues and failed miserably as they did not monitor at all, not even temporarily disable my account. They proudly refused even a PARTIAL refund , and have took thousands and I mean Several thousands from me over the past few years . They should have self excluded me in 2022 when I initially asked for it . Snakes in the grass and neglecting accountability for not properly handling my demands to protect me and self exclude STAY AWAY
