Købte en bonus på £60 på Book Of Tut, saldoen debiteres som normalt.
Vandt £165,30, og det gjaldt ikke min saldo.
Kontaktede straks support, som først sagde, at der ikke var noget problem, jeg bad dem om at tjekke min saldo før og efter, og rådgiveren bekræftede det vundne beløb og bekræftede, at det ikke blev anvendt på min konto.
Ventede 3 dage på, at der skulle foretages en undersøgelse, og resultatet var, at der ikke var nogen problemer.
Straks tilbage for at chatte for at bekræfte, om nogen grinede på min bekostning.
Jeg pegede dem på problemet i min transaktionshistorik. Derefter blokeret fra chatten, lige efter jeg fik at vide, at vildledende kundesupport var et brud på vilkårene. Har prøvet at chatte med dem siden, men afbrød hver gang, så snart de ser mit spørgsmål.
På en anden note, venter stadig efter flere dage på, at en tilbagetrækning skal behandles. Det vises bare som afventende, og ingen ser ud til at gøre noget mere.
At få det indtryk, at dette casino helt klart er en flok kriminelle.
Hurtig opdatering - tilbagetrækning afvist, da de hævder, at mine bankoplysninger var forkerte (de blev bogstaveligt talt kopieret og indsat fra mit kontoudtog). De nægtede at fortælle mig, hvad der skulle have været galt.
Denne side er tydeligvis en fidus. Ville ønske jeg havde tjekket før indbetaling. De havde aldrig nogen planer om at betale overhovedet.
MÅ IKKE BRUGES, HVIS DU FAKTISK VIL VINDE NOGET!!!
Bought a £60 bonus on Book Of Tut, balance debited as normal.
Won £165.30, and it didn't apply to my balance.
Immediately contacted support who first said there was no issue, I asked them to check my balance before and after, and the advisor confirmed the amount won and confirm ed it was not applied to my account.
Waited 3 days for an investigation to be conducted, and the result was there was no problems.
Immediately back to chat to confirm if someone was having a laugh at my expense.
I pointed them to the problem in my transaction history. Then blocked from the chat, just after I was told that misleading customer support was a breach of terms. Been trying to chat with them since, but cut off every time as soon as they see my question.
On another note, still waiting after multiple days for a withdrawal to process. It just shows as pending and no one seems to do anything more.
Getting the impression that this casino is clearly a bunch of criminals.
Quick Update - withdrawal refused as they claim my bank details were wrong (they were literally copied and pasted from my bank statement). They refused to tell me what was meant to have been wrong.
This site is clearly a scam. Wish I had checked before depositing. They never had any plans on paying at all.
DO NOT USE IF YOU ACTUALLY WANT TO WIN ANYTHING!!!
