Kære carcrasher43,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med Punt Casino.
Jeg tjekkede det skærmbillede og live chat-udskrift, du indsendte.
Det ser ud til, at livechatten informerede dig ikke kun om, at bordspil er forbudt, men også at 'max cashout' er 15x sammenlignet med 40x på det skærmbillede, du angav.
du skrev:
"den eneste undtagelse var spil med "købsfunktion", som jeg overholder"
Kan du oplyse, om der var andre regler, der er specifikke for denne bonus, som ikke blev nævnt i den e-mail-kampagne, du modtog?
Har du modtaget feedback fra casinoet om, hvorfor dine udbetalingsanmodninger bliver annulleret?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Tomas
Dear carcrasher43,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Punt Casino.
I checked the screenshot and live chat transcript you submitted.
It seems the live chat informed you not only that table games are prohibited but also that the 'max cashout' is 15x compared to 40x on the screenshot you provided.
you wrote:
"the only exception was games with "buy feature" which i am abiding by"
Could you please advise if there were any other rules specific to this bonus that were not mentioned in the email promotion you received?
Have you received any feedback from the casino as to why your withdrawal requests are being canceled?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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