Kære zesahr,
Tak for din klage. Jeg er ked af at høre om din negative oplevelse med QuickWin Casino. Forstå venligst, at variationen og tilgængeligheden af betalingsmetoder ikke udelukkende administreres af kasinoet. Flere faktorer såsom Licensing Authority, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner har alle stor indflydelse. Bare fordi en betalingsmetode var tilgængelig for indbetalinger, betyder det ikke nødvendigvis, at den også vil blive tilbudt til udbetalinger, og den kan også afbrydes til enhver tid. Desværre er kasinoer nogle gange begrænset til at tilbyde betalingsmetoder til deres kunder.
Vil du venligst bekræfte, om casinoet har informeret dig om alternative metoder til at hæve dine gevinster?
Hvor mange forskellige betalingsmetoder har du forsøgt at bruge til udbetalinger fra dette casino indtil videre?
Har du også sikret dig, at du kontakter casinoets kundesupport ved at bruge den samme e-mailadresse, som du bruger til at logge ind på din casinokonto? Jeg har bemærket, at du har to lignende e-mail-adresser anført i din profil her, så dobbelttjek dette for at undgå forvirring.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear zesahr,
Thank you for submitting your complaint. I am sorry to hear about your negative experience with QuickWin Casino. Please understand that the variety and accessibility of payment methods are not exclusively managed by the casino. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions all have a major influence. Just because a payment method was available for deposits doesn’t necessarily mean that it will be offered for withdrawals too, and it can also be discontinued at any time. Unfortunately, casinos are sometimes limited in offering payment methods to their customers.
Could you kindly confirm if the casino has informed you of any alternative methods for withdrawing your winnings?
How many different payment methods have you attempted to use for withdrawals from this casino so far?
Also, have you ensured that you are contacting the casino’s customer support using the same email address that you use to log into your casino account? I’ve noticed that you have two similar email addresses listed in your profile here, so please double-check this to avoid any confusion.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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