Dette casino nægter at lukke min konto. Jeg spurgte adskillige gange, og så fortalte de mig, at hvis de giver mig $200 kredit, ville jeg holde den åben. Så jeg sagde ja. Omkring 6 måneder senere besluttede jeg, at jeg ikke ville spille mere og søgte støtte med ludomani. Jeg kontaktede min "vip-manager" via e-mail og fortalte, at jeg gerne ville lukke min konto, da jeg brugte for meget i de seneste år, og jeg ønsker at stoppe med at spille, i stedet for at forstå og støtte min beslutning, fortalte han mig, at jeg lavede en aftale om $200 bonus, og han vil ikke lukke min konto. Min konto forbliver åben, der er ingen mulighed for at tage en pause, ingen mulighed for at lukke konto og ingen mulighed for at kontrollere udgifterne. Hans råd var "du kan kontrollere din brug ved ikke at logge ind" for en person, der forsøger at stoppe med at spille, dette er absolut skammeligt og burde ikke være lovligt at blive holdt som gidsel fra et væddemål på $200, der blev givet for et halvt år siden. Selvom jeg nægter at bruge denne konto nogensinde igen, vil jeg stadig have min konto lukket, fordi de ikke burde være i stand til at holde mig som gidsel på denne måde.
This casino refuse to close my account. I asked numerous times and then they told me if they give me $200 credit would I keep it open. So I said yes. About 6 months later I decided I didn’t want to gamble anymore and was seeking support with gambling addiction. I contacted my "vip manager" via email and advised I would like to close my account as I spent too much over the past years and I want to stop gambling, instead understanding and supporting my decision, he told me I made a deal for the $200 bonus and he will not close my account. My account remains open, there is no option to take a break, no option to close account and no option to control spending. His advise was "you can control your use by not logging in" for someone who is trying to stop gambling this is absolutely disgraceful and should not be legal to be held hostage from a $200 bet that was given half a year ago. Although I refuse to use this account ever again I still want my account closed because they should not be able to hold me hostage like this.
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