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I've been trying to withdraw 500 euros for several days and it keeps getting canceled. I raise complaints via chat, but I always get the same response - that my bank account number was entered incorrectly. How is it possible for the number to be wrong when it's a direct copy from my account! It's frustrating to play and win something, only to face difficulties when they have to make correct payments.

Estou vários dias tentar fazer um levantamento de 500 euros é sempre cancelado, vou reclamar via chat é sempre a mesma resposta nib foi mal colocado como é possível nib ser mal colocado se é cópia da minha conta! É triste uma pessoa jogar e ganhar alguma coisa e ser complicado para eles fazerem pagamentos de forma correta

Dear gabrielcardosoat,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has the customer support advised you what the correct format of your bank account number should look like? Have you entered your bank account number as IBAN, without spaces?

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, good afternoon, this is the first time that I am making a withdrawal at this casino, in question Iban, I have done it both ways with space and one hundred spaces, it always ends up being cancelled, when it is cancelled, they are not able to send an email explaining the reason for the cancellation

Olá boa tarde é primeira vez que estou a fazer um levantamento nesse casino, em questão Iban já fiz das duas formas com espaço e cem espaços, acaba sempre por ser cancelado, quando é cancelado não são capazes de enviar algum email a explicar o motivo do cancelamento

Thank you very much, gabrielcardosoat, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you gabrielcardosoat for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask QuickWin Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Peter, 

Thank you for contacting us. 

We would like to inform you that the withdrawal was successfully paid out and the customer's account was closed on their request. 

Therefore, the complaint has been resolved from our side. Thank you for understanding! 

Best Regards, 

Customer Service 

Thank you very much for the update QuickWin Casino representative.

Dear gabrielcardosoat, can you please confirm you have received the withdrawal and your issue has been resolved? Thank you in advance!

Dear gabrielcardosoat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.