Tak for dit svar og for at give flere detaljer. Jeg forstår din frustration over forsinkelsen, især da du oprindeligt blev informeret om, at din tilbagetrækning ville blive behandlet inden for 3 hverdage.
Baseret på vores erfaring tager udbetalinger typisk op til 14 dage at behandle fuldt ud. I løbet af denne tid kan der være forskellige faktorer, der påvirker tidslinjen, såsom løbende verifikation eller et stort antal anmodninger på kasinoet. Det er almindeligt, at casinoet prioriterer udbetalinger, men nogle gange kan behandlingstiden være længere end forventet.
Jeg forstår, at live chat-repræsentanterne har forsikret dig om, at din anmodning bliver behandlet, men vi erkender også, at mangel på klar kommunikation kan være frustrerende. For at hjælpe os med at se nærmere på dette, kan du venligst bekræfte, om du har modtaget nogen opdateringer eller meddelelser fra kasinoet vedrørende din anmodning om udbetaling? Specifikt, har de nævnt nogen problemer med dokumenter eller verifikation, eller går alt fremad uden yderligere anmodninger fra deres side?
Når vi har flere oplysninger, kan vi hjælpe dig mere effektivt. Hvis 14-dages vinduet passerer uden en løsning, så tøv ikke med at kontakte os igen, og vi vil eskalere sagen med casinoet.
Tak for din tålmodighed og forståelse.
Thank you for your reply and for providing more details. I understand your frustration with the delay, especially since you were initially informed that your withdrawal would be processed within 3 business days.
Based on our experience, withdrawals typically take up to 14 days to process fully. During this time, there could be various factors affecting the timeline, such as ongoing verification or a high volume of requests at the casino. It’s common for the casino to prioritize withdrawals, but sometimes processing times can be longer than expected.
I understand that the live chat representatives have assured you that your request is being handled, but we also recognize that a lack of clear communication can be frustrating. To help us look into this further, could you please confirm whether you have received any updates or notifications from the casino regarding your withdrawal request? Specifically, have they mentioned any issues with documents or verification, or is everything moving forward without any additional requests from their side?
Once we have more information, we can assist you more effectively. If the 14-day window passes without a resolution, please don't hesitate to reach out again, and we will escalate the matter with the casino.
Thank you for your patience and understanding.
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