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I have made a withdrawal request and they are telling me lies. They respond with exactly the same messages on live chat. They do not respond to emails at all and my withdrawal request has been processing for 5 days.

Εχω κανει αιτηση για αναληψη και μου λενε ψεμματα και μου απαντανε με ακριβως τα ιδια μηνυματα στο live chat στα email δεν απαντανε καθολου και η αναληψη μου παραμενει σε επεξεργασια 5 μερες.

Dear latestmusiceverytime,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good day, I made a request for a withdrawal on 13/1 and then on 15/1 I canceled it because the live support did not give me clear information if I made the withdrawal like the deposit because in the withdrawal cancellation tab it showed another method (visa) while I did via (mastercard) and deposit and withdrawal, so I canceled and re-withdrawal and it shows the same thing, I tried to solve it from the chat, nothing, I let it pass, they also tell me that it is in the last stage for the last 2 days. while they tell me that maybe they'll come in today maybe tomorrow, I can't understand what's going on and they didn't answer the support emails.

καλημερα σας, εκανα αιτημα για αναληψη 13/1 και μετα στις 15/1 το ακυρωσα διοτι απο το live support δεν μου δινανε σαφης πληφοροριες αν εκανα την αναληψη οπως η καταθεση λογο οτι στην καρτελα ακυρωση αναληψης εβγαζε αλλη μεθοδο (visa) ενω εγω εκανα μεσω (mastercard) και καταθεση και αναληψη ετσι λοιπον εκανα ακυρωση και εκ νεου αναληψη και εβγαζε το ιδιο προσπαθησα απο το τσατ να το λυσω τιποτα το αφησα να περασει αυτο επισης μου λενε οτι ειναι στο τελευταιο σταδιο τις 2 τελευταιες ημερες. ενω μου λενε οτι ισως μπουν σημερα ισως αυριο δεν μπορω να καταλαβω τι συμβαινει και στα email του support δεν απαντανε.

the takeover was completed after a bunch of lies and 100 times I entered the chat

η αναληψη ολοκληρωθηκε μετα απο ενα σωρο ψεμματα και 100 φορες που μπηκα στο τσατ

Dear latestmusiceverytime,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru