RANT Casino - Spillerens tilbagetrækning er blevet forsinket.

Hi, made a withdrawal on Monday the 6/9. On Thursday 9/9 I sent in everything with KYC documents. Received an answer now for 6 days that the relevant department is working on checking my documents. The first days they said 48h they waited. Nothing has happened . O waiting for a withdrawal as I said. Get no info at all more than wait for an email ……

Hej, gjorde ett uttag i måndags den 6/9. Torsdagen den 9/9 sände jag in allt med KYC dokument. Fått svar nu i 6 dagar att relevant avdelning arbetar med att kolla mina dokument. Första dagarna sa dom 48h väntade de. Inget har hänt . O väntar på ett uttag som sagt. Får ingen info alls mer än vänta på ett mejl……

Hello Nataliee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rant Casino. Please allow me to ask you a few more question before we would try to contact the casino.

Was this your first withdrawal request in the casino? Did you play with any deposit or no deposit bonus in the casino?

Please also note that if it's your first withdrawal than it may take up to 14 days before the payment is processed and succesfuly sent to it's right owner. I can assure you from our experience that the average time is around 14 days, so in your case I would definitely recommend you to wait at least 2 weeks for the money to arrive.

Looking forward to your answer and I hope we will be able to help you out with your case.

Regards,

Nick

Casino.guru

Dear Nataliee,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

It's solved 🙂

Det är löst 🙂