Kære RANT Casino team,
Ingen af spørgsmålene i mit tidligere indlæg er blevet besvaret tilstrækkeligt. Derfor vil jeg gerne gentage dem.
"Vil du venligst give os en forklaring på spillerens situation mere detaljeret? Forstår jeg rigtigt, at kasinoet konfiskerede spillerens gevinster til spil, som er tilladt i henhold til kasinoets vilkår og betingelser? Eller er der noget, som kasinoet ikke gjorde. videregive til spilleren?
Hvis der var et brud på andre af casinoets vilkår og betingelser, er casinoet så i stand til at underbygge sin beslutning med relevante beviser?
Send gerne de nødvendige beviser til min e-mailadresse ( branislav.b@casino.guru ). "
Vi kunne anbefale spilleren at henvende sig til ADR, men baseret på oplysningerne fra ham ovenfor, ville vi også være i stand til at lukke klagen fra vores side, dog ikke til fordel for casinoet. Det ville blive lukket som uløst, sandsynligvis som "mod vores Fair Gambling Codex ", hvilket ville påvirke kasinoets vurdering negativt. Så det ville være meget værdsat, hvis du kunne besvare mine spørgsmål og give os flere detaljer.
I øjeblikket, uden nogen yderligere afklaring/detaljer eller understøttende beviser fra kasinoet, ser det ud til, at spilleren spillede inden for kasinoets regler, hvilket kasinoets system tillod, under det maksimale indsatsbeløb, men hans gevinster er alligevel blevet konfiskeret efter et sådant spil.
Det ville være dejligt, hvis vi havde en detaljeret forklaring på alt, hvad der skete der.
Kan du bekræfte, at de e-mails, der er angivet ovenfor i klagerens tidligere indlæg, blev sendt af kasinoet?
Bemærk venligst, at hvis spilleren kun havde én casinokonto hos RANT Casino, i sit eget navn, og han var i stand til fuldt ud at verificere sig selv og bestå KYC, mens han spillede på en måde, der er tilladt af kasinoet eller inden for dets Vilkår og Betingelser (ingen andre regler blev overtrådt), for nu kan vi ikke se en begrundet grund til at konfiskere brugerens gevinster. Hvis kasinoet tillader at spille spil med forskellig/høj volatilitet, tæller sådanne væddemål med til omsætningskravene eller ikke håndhæver sine regler tilstrækkeligt af systemet, er det ikke særlig rimeligt at konfiskere spillernes gevinster for at gøre det.
Hvis du kun ikke ønsker at dele detaljerne offentligt og derfor afsløre manualen for bonusmisbrug, er du velkommen til at sende mig en e-mail. Derfor blev min e-mailadresse delt i denne tråd flere gange. Alternativt kan du bare bede mig om at markere dit/dine indlæg som "følsomme", så de ville være skjult for offentligheden fuldstændigt og kun synlige for de involverede parter.
Tak for din forståelse. Ser frem til at høre fra dig snart.
Dear RANT Casino team,
None of the questions in my previous post have been answered sufficiently. Therefore, I would like to repeat them.
"Could you please provide us with an explanation of the player's situation in more detail? Do I understand correctly that the casino confiscated the player's winnings for play that is allowed by the casino's Terms and Conditions? Or, is there anything that the casino did not disclose to the player?
If there was a breach of other of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru)."
We could recommend the player turn to the ADR, but based on the information provided by him above, we would also be able to close the complaint on our side, however, not in favour of the casino. It would be closed as unresolved, likely as "against our Fair Gambling Codex", which would negatively affect the casino's rating. So, it would be highly appreciated if you could answer my questions and provide us with more details.
Currently, without any further clarification/details or supporting evidence from the casino, it seems like the player was playing within the casino's rules, which the casino's system allowed, below the maximum bet amount, but his winnings have been confiscated after such play anyway.
It would be great if we had a detailed explanation of all that happened there.
Can you confirm that the emails provided above in the complainant's previous posts were sent by the casino?
Please note that if the player had only one casino account at RANT Casino, in his own name, and he was able to fully verify himself and pass the KYC, while he played in a way that is allowed by the casino or within its Terms and Conditions (no other rules were breached), for now, we cannot see a justified reason to confiscate the user's winnings. If the casino allows playing games with different/high volatility, counts such bets to the wagering requirements, or does not enforce its rules sufficiently by the system, it is not very fair to confiscate players' winnings for doing it.
If you only would not like to share the details publicly, and so to disclose the manual for bonus abuse, feel free to send me an email. Therefore, my email address was shared in this thread several times. Alternatively, just ask me to mark your post(s) as "sensitive", so they would be hidden from the public completely, and visible only to the involved parties.
Thank you for understanding. Looking forward to hearing from you soon.
Redigeret af en Casino Guru admin
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