Den 30. maj sendte jeg mine bekræftelsesdokumenter for at verificere min konto, før jeg lavede en indbetaling på Ripper Casino. Bare et par timer senere (8 tror jeg), modtog jeg et svar, der informerede mig om, at mine dokumenter var godkendt, og at min konto nu er bekræftet. Dagen efter, den 1. juni, laver jeg en indbetaling og ender med at vinde! Jeg anmoder om min hævning på $1842,83 og venter de obligatoriske 48 timer på behandlingen. Jeg gik endda til chat for at bekræfte, at min konto var bekræftet, og jeg fik at vide, at det faktisk var det. I dag, den 3. juni, modtager jeg en e-mail om, at min konto ikke er bekræftet, mine dokumenter kan ikke accepteres, og at jeg skal sende alternative dokumenter for at bekræfte min konto og modtage mine gevinster, men min udbetaling forbliver "behandlet", indtil den er bekræftet . Jeg svarede med et skærmbillede af den forrige e-mail, hvori det stod, at jeg var verificeret, og dokumenterne blev godkendt, og jeg påpegede også, at de dokumenter, jeg indsendte, følger de krav, de stillede perfekt. Jeg håber, at dette var en forglemmelse og ikke et forsøg på at forsinke betalingen, da det er en større tilbagetrækning, men det faktum, at de gjorde dette så tæt på slutningen af 48 timers perioden, er virkelig mistænkeligt. Jeg har brug for hjælp til at sikre, at jeg modtager mine gevinster. Skærmbillederne ville heller ikke uploade, så jeg prøvede at uploade det her. Hvis du har spørgsmål eller har brug for, at jeg sender mine beviser et andet sted, så lad mig det vide. Tak skal du have
On May 30th, I sent in my verification documents to verify my account before making a deposit at Ripper Casino. Just a few hours later (8 I think), I received a response informing me that my documents were approved and my account is now verified. The following day, June 1st, I make a deposit and end up winning! I request my withdrawal of $1842.83 and wait the mandatory 48 hour for processing. I even went to chat to confirm my account was verified and I was told indeed it was. Today, June 3rd, I receive an email stating my account is not verified, my documents cannot be accepted and that I need to send alternative documents in order to verify my account and receive my winnings but my withdrawal will remain "processing" until it’s verified. I responded with a screenshot of the previous email stating I was verified and documents were approved and also pointed out that the documents I submitted follow the requirements they provided perfectly. I hope this was an oversight and not an attempt to delay payment as it is a larger withdrawal but the fact that they did this so close to end of the 48 hour period is really suspicious. I need assistance in making sure I receive my winnings. Also the screenshots would not upload so I tried uploading it here. If you have any questions or need me to send my evidence elsewhere, please let me know. Thank you.
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