Hej Marika,
Vi undskylder oprigtigt over for Beccraft135 for den frustrerende oplevelse, hun har haft med at hæve sine penge. Vi forstår fuldt ud, hvor skuffende denne situation må være, og vi beklager virkelig ulejligheden.
Efter at have gennemgået kontohistorikken kan vi bekræfte, at det første udbetalingsforsøg var begrænset på grund af brug af en bonus. Der var dog en succesfuld tilbagetrækning på 250 AUD den 23. november. Desværre blev efterfølgende anmodninger om udbetaling enten afvist eller tilbageført af banken med meddelelsen: "Modtagerbanken kan ikke anvende midler", på trods af at vi har godkendt disse udbetalinger.
Vær opmærksom på, at vi gør alt, hvad vi kan for at behandle tilbagetrækningen. Problemet ser dog ud til at være med, at banken afviser transaktionerne, hvorfor pengene bliver returneret til spillerens casinokonto.
For den seneste udbetalingsanmodning skulle Beccraft135 have modtaget en automatisk besked, der siger: "Dobbelttjek venligst dine bankkontodata og anmod om en ny udbetaling."
Vi foreslår venligt at lave en ny udbetalingsanmodning og prøve følgende muligheder for at løse situationen:
Dobbelttjek indtastede oplysninger : Sørg for, at de indtastede bankkontooplysninger er korrekte. Brug ikke forudgemte kontooplysninger, men indtast dataene manuelt igen.
Brug en alternativ bankkonto eller betalingsmetode : Prøv en anden bankkonto, hvis det er en mulighed. Alternativt kan du prøve udbetalingen via MiFinity, som er blevet bekræftet for indbetalinger.
Kontakt banken : Da flere hævningsforsøg har været vellykkede fra vores side, men derefter tilbageført af banken, ville det være en god idé at kontakte banken for at undersøge nærmere.
Når Beccraft135 har gennemgået disse trin, bedes du fortælle os resultatet, og vi vil gøre alt, hvad vi kan for at hjælpe med at løse problemet.
Tak for din tålmodighed og forståelse.
Venlig hilsen,
Rocket Spin Team
Hi Marika,
We sincerely apologize to Beccraft135 for the frustrating experience she has had with withdrawing her funds. We fully understand how disappointing this situation must be, and we're truly sorry for the inconvenience.
After reviewing the account history, we can confirm that the first withdrawal attempt was capped due to using a bonus. However, there was a successful withdrawal of 250 AUD on November 23rd. Unfortunately, subsequent withdrawal requests were either rejected or reversed by the bank with the message: "Beneficiary bank is unable to apply funds," despite us approving these withdrawals.
Please know that we are doing everything we can on our end to process the withdrawal. However, the issue seems to be with the bank rejecting the transactions, which is why the funds are being returned to the player’s casino account.
For the most recent withdrawal request, Beccraft135 should have received an automated message stating: "Please double-check your bank account data and request a new withdrawal."
We kindly suggest to make a fresh withdrawal request and try the following options to resolve the situation:
Double-check entered details: Please ensure the bank account details entered are correct. Do not use pre-saved account details, but enter the data manually once again.
Use an alternative bank account or payment method: Try another bank account if it is an option. Alternatively, try the withdrawal via MiFinity, which has been verified for deposits.
Contact the bank: Since multiple withdrawal attempts have been successful on our end but then reversed by the bank, it would be a good idea to get in touch with the bank to investigate further.
Once Beccraft135 has gone through these steps, please let us know the outcome, and we’ll do everything we can to assist in resolving the issue.
Thank you for your patience and understanding.
Best regards,
The Rocket Spin Team
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