Rocketplay har konfiskeret af "gevinster" og først blokeret min konto efter gladelig at have ladet mig foretage indbetalinger på en ubevidst forbudt duplikatkonto.
Jeg indsatte $1900 over adskillige transaktioner og gik til udbetaling af $1950 efter en ganske lang session. Men da jeg var på en sekundær konto, som tilsyneladende er imod Rockplays vilkår og betingelser, udnytter de situationen til ikke at betale mig hæderligt. Siden jeg læste deres vilkår om duplikerede konti, fandt jeg ud af, at de erklærer, at de har ret til at tilbageholde penge fra disse konti. Jeg tror dog, de har skabt et marked med svigagtige karakteristika, da systemet uden tvivl ville genkende en dubletkonto med det samme. Det er her, din konto skal blokeres eller lukkes. Ikke efter mange indbetalinger og kun blokeret, når du ønsker at hæve penge. Selvom du hypotetisk laver en konto, og systemet er uvidende om, at du har en anden, så synes jeg ikke, de skal kunne tilbageholde mere end dit indskudsbeløb. Jeg er blevet tilbudt en tilbagebetaling af mit sidste indskud på $300 som et kompromis, men dette viser mig bare, at RocketPlay er i stand til at udbetale mine penge, men de vælger ikke at gøre det.
Begrundelsen for at afvise duplikerede konti er at forhindre folk i at udnytte tilmeldings- og bonusfunktioner. Men jeg deaktiverede disse funktioner og havde ikke duplikatkontoen på plads for at drage fordel eller være bedragerisk. Jeg brugte en anden konto, da jeg ikke kunne finde ud af, hvordan jeg skulle ændre mine indstillinger på den primære konto. Det virkede lettere på det tidspunkt.
For at gøre det kort, er RocketPlay ikke en ære for at udbetale en ærlig dag med gambling.
Hvis du er villig til at give odds, markeder og tillade væddemål på din gambling platform, bør du være villig til at betale nogen ud, hvis de vinder.
Et meget uærligt, bedragerisk og fejt system.
Jeg vil forstå tilbageholdelse af vundne penge, men intet over det indbetalte beløb. Det er røveri.
Jeg tror, at dette er et bevidst orkestreret marked, som de har skabt for at bruge til deres fordel.
Huset vil helt sikkert altid vinde, hvis de lader dig indbetale og satse penge hele dagen, så skal du blot blokere din konto, hvis du ønsker at hæve! Giver dig kun besked om en uautoriseret konto, når du kommer til udbetalingskassen!
Hvis du ved, hvem eller hvilke parter du skal involvere for at komme til en slags løsning, der ikke kun er $300, så lad mig det vide. Jeg kontakter Curacao Gambling Commission og andre tilsynsmænd indtil videre
Rocketplay have confiscated by "winnings" and blocked my account only after happily letting me make deposits on an unknowingly disallowed duplicate account.
I deposited $1900 over numerous transactions and went to withrdrawal $1950 after quite a long session. However, as I was on a secondary account, which is against Rockplays terms and conditions apparently, they are taking advantage of the situation to not honourably pay me out. Since reading their terms about duplicate accounts, I found out they declare that they have the right to withhold moneys from those accounts. However, I believe they have created a market with fraudulent characteristics as the system would no doubt recognise a duplicate account immediately. This is when your account should be blocked or terminated. Not after numerous deposits and only blocked once you wish to withdrawal money. Even if hypothetically you make an account and the system is ignorant that you have another, I don’t think they should be able to withhold anything more than your deposit amount. I have been offered a refund of my last deposit of $300 as a compromise, however this just outlines to me that RocketPlay are able to payout my money however they are choosing not to.
The reasoning for disallowing duplicate accounts is to stop people taking advantage of sign up and bonus features. However I disabled these features and did not have the duplicate account in place to take any advantage or be deceitful. I was using another account as I couldn’t work out how to change my settings on the primary account. Seemed easier at the time.
To cut it short, RocketPlay are not honouring to payout an honest days gambling.
If you’re willing to provide odds, markets and allow bets on your gambling platform, you should be willing to pay someone out if they win.
A very dishonest, deceitful and cowardish system.
I would understand withholding won money, but nothing above the deposited amount. It’s robbery.
I believe this is a purposely orchestrated market that they have created to use to their advantage.
The house will definitely always win if they let you deposit and bet money all day then just block your account if you wish to withdrawal! Only notifying you of an unauthorised account when you come to the cash out till!
If you know of who or what parties to involve to come to some sort of resolution that’s not just $300 please let me know. I’ll be contacting the Curacao Gambling Commision and other overseers for now
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