Jeg havde anmodet om en hævning den 15. april (15/04/24) gennem Rock'nReels, og fra denne klage venter jeg stadig på at modtage pengene på min bankkonto.
Kasinosupporten - efter adskillige modstridende meddelelser såsom "Vi har eskaleret problemet til den relevante afdeling og vil e-maile dig med en opdatering inden længe", og "Vi oplever forsinkelser med vores betalingsbehandler" - havde til sidst udtalt, at jeg vil have modtaget mine midler inden udgangen af sidste uge (03/05/24).
Desværre har jeg stadig ikke modtaget nogen gevinster på min bankkonto, og jeg har sendt en besked til dem igen i dag, som de svarede "vi har eskaleret dette til holdet og har stadig ikke modtaget nogen opdateringer vedrørende forsinkede udbetalinger."
Jeg har indbetalt og hævet med succes fra dette casino i over 3 år nu, så dette er ekstremt skuffende, og jeg - såvel som andre - vil virkelig gerne have en afslutning fra dette, da casinoet tilsyneladende spiller spil med os og prøver at undgå at betale os vores gevinster.
Tak skal du have.
I had requested a withdrawal on April 15th (15/04/24) through Rock'nReels and as of this complaint I am still waiting to receive the funds in my bank account.
The casino support - after numerous conflicting messages such as "We have escalated the issue to the relevant department and will email you with an update shortly", and "We are experiencing delays with our payment processor" - had eventually stated that I will have received my funds by the end of last week (03/05/24).
Unfortunately, I still haven't received any winnings in my bank account, and I have messaged them again today to which they responded "we have escalated this to the team and still haven't received any updates regarding delayed withdrawals.".
I have been depositing and withdrawing successfully from this casino for over 3 years now, so this is extremely disappointing and I - as well as others - would really like to get some closure from this, as the casino is seemingly playing games with us trying to avoid paying us our winnings.
Thank you.
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