RokuBet Casino - Spilleren kæmper for at trække sin balance tilbage.

It is absurdly difficult to be able to withdraw and I am speaking of a figure of only €340....you can only continue to play

È di una difficoltà assurda poter prelevare e parlo di una cifra di soli 340€....puoi solo continuare a giocare

Hello gianni2617,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning,

The account has already been verified in all its entries around February 20, I used bonuses that I proceeded to respect both in terms of times and in figures verified by the chat service, I spoke with the service several times to solve the problem. the last time on the 30th to see if everything was ok .... Which would have required that I pushed it to be viewed as soon as possible since everything was fine ..... it's a shame because it's a nice app but unnerving in other respects of sight

Buongiorno,

L account è già verificato in tutte le sue voci fa circa il 20 di febbraio , ho utilizzato dei bonus che ho provveduto a rispettare sia nei tempi che nelle cifre verificate dal servizio di chat, con il servizio ho parlato svariate volte per risolvere il problema , l ultima volta il giorno 30 per vedere se era tutto ok.... Che avrebbe richiesto che spinto che fosse al più presto visionato visto che era tutto regolare..... è un peccato perché è una bella app ma snervante sotto altri punti di vista

Hello gianni2617,

Can you please clarify whether you can't request for a withdrawal or you have a pending withdrawal already for a longer period?

If it's pending, since when exactly?

Now I did it again on 03/06/23 with a bank debit..... can you kindly check and let me know.... first of all I did my top ups by rechargeable Mastercard (you can debit me there if you prefer).... Thank you

Ora l ho rifatto il 6/03/23 con addebito bancario.....potete gentilmente verificare e farmi sapere.... premetto le mie ricariche le facevo tramite ricaricabile Mastercard ( potete farmelo lì l addebito se preferite)....grazie

Hello gianni2617,

Are you talking about a withdrawal or a deposit?

Kindly note that we are not the casino and we do not see anything you do within your casino account.

Dear gianni2617,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We fixed it thanks

Abbiamo risolto grazie

Thank you gianni2617 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick