Hej,
Jeg havde for nylig et vellykket væddemål på en sportsbook, hvilket gjorde min indsats på $160 til cirka $4500 i gevinster. Jeg søgte naturligvis at trække min indtjening tilbage, kun for at blive informeret om, at jeg skulle gennemføre KYC-processen (Kend din kunde).
Jeg gennemførte omgående det første trin i KYC-processen som anmodet.
Men selv efter at have gennemført trin 1, blev jeg informeret om, at jeg skulle fortsætte til trin 2, før min tilbagetrækning kunne behandles. De forsikrede mig om, at efter at have gennemført trin 2, ville jeg modtage min tilbagetrækning på 25,7 Solana.
Efter at have opfyldt deres krav til trin 2, opdagede jeg til min forfærdelse, at overskuddet fra min konto var blevet fjernet på uforklarlig vis. Dette var en foruroligende erkendelse, da jeg havde antaget, at kun min tilbagetrækning ville blive behandlet, ikke hele min saldo.
Efterfølgende informerede de mig om, at for muligvis at få mit overskud genindsat, skulle jeg gennemføre trin 3 og 4 i KYC-processen.
Jeg var fast besluttet på at løse problemet og gennemførte omhyggeligt trin 3 og 4 som anmodet og leverede al nødvendig dokumentation.
På trods af mine anstrengelser var deres svar nedslående. De sagde simpelthen, at de ikke var i stand til at låse min konto op, hvilket gjorde, at jeg ikke kunne få adgang til mine retmæssigt optjente midler.
Denne oplevelse har efterladt mig dybt frustreret og føler mig bedraget. Det ser ud til at være indlysende, at den pågældende sportsbook deltager i vildledende praksis, der forhindrer kunder i at hæve deres gevinster. Jeg er i besiddelse af beviser til at underbygge mine påstande og er parat til at træffe passende foranstaltninger for at rette op på denne situation.
Hello,
I recently had a successful bet on a sportsbook, turning my $160 wager into approximately $4500 in winnings. Naturally, I sought to withdraw my earnings, only to be informed that I needed to complete the KYC (Know Your Customer) process.
I promptly completed the first step of the KYC process as requested.
However, even after completing step 1, I was informed that I needed to proceed to step 2 before my withdrawal could be processed. They assured me that upon completing step 2, I would receive my withdrawal of 25.7 Solana.
After fulfilling their requirements for step 2, to my dismay, I discovered that the profits from my account had been inexplicably removed. This was a distressing realization, as I had assumed that only my withdrawal would be processed, not my entire balance.
Subsequently, they informed me that in order to possibly have my profits reinstated, I needed to complete steps 3 and 4 of the KYC process.
Determined to resolve the issue, I diligently completed steps 3 and 4 as requested, providing all necessary documentation.
Despite my efforts, their response was disheartening. They simply stated that they were unable to unlock my account, leaving me unable to access my rightfully earned funds.
This experience has left me deeply frustrated and feeling deceived. It appears evident that the sportsbook in question is engaging in deceptive practices, hindering customers from withdrawing their winnings. I possess evidence to substantiate my claims and am prepared to take appropriate action to rectify this situation.
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