Kære Knacki,
Mange tak for din klage. Jeg er virkelig ked af at høre om dit problem.
Jeg vil dog gerne informere dig om, at vi accepterer situationen, når kasinoet tillader spillere fra lande med begrænsninger at åbne en konto, så længe de ikke bruger dette som en mulighed for senere at annullere spillerens legitime gevinster. Simpelthen sagt – hvis kasinoet tillader spillere fra lande med begrænsninger at indbetale og spille, bør de også udbetale deres gevinster.
Derfor vil jeg gerne understrege, at vi undersøger nærmere og kun hjælper de spillere, hvis penge (eller gevinster) er blevet konfiskeret på grund af at være fra et begrænset land.
Forstå venligst, at vi ikke er et bureau med bemyndigelse til at diktere tilbagebetalingspolitikker til kasinoer, der opererer uden den relevante licens i spillernes bopælsland.
Jeg ville ønske, at jeg kunne tilbyde mere hjælp i denne sag.
Til fremtidig reference anbefaler jeg stærkt, at du kun søger efter licenserede kasinoer via vores hjemmeside for at undgå misforståelser.
Med venlig hilsen,
Petronela
Dear Knacki,
Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence.
I wish I could offer more assistance in this matter.
For future reference, I strongly recommend searching for licensed casinos only through our website to avoid any misunderstandings.
Best regards,
Petronela
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