Hej alle sammen og tak fordi du åbnede dette feed.
Brugeren er ikke fra Brasilien, men fra USA, derfor var vi nødt til at lukke kontoen, da vores licens og T&C ikke tillader brugere fra USA på platformen. Da kontoen skulle lukkes, ønskede vi naturligvis at udbetale tidligere indbetalte beløb tilbage på brugerens kryptokonto, så vi rådede ham til at foretage udbetalingsanmodningen.
Under udbetalingsanmodningen var der nogle få tekniske problemer (en gang den forkert indsatte kryptoadresse af brugeren, engang var der også et teknisk problem fra vores side), men bagefter blev det hele løst, og brugeren formåede at lave den udbetalingsanmodning, der blev udbetalt og nu er afsluttet i vores system.
Vi vil gerne modtage en bekræftelse på, at alt er i orden nu, for at denne sag kan afsluttes.
Venlig hilsen,
RollBlock Casino Team
Hello everyone and thanks for opening this feed.
The user is not from Brazil, but from USA, therefore we had to close the account, since our licence and T&C do not allow users from USA on the platform. Since the account had to be closed, we wanted of course to pay out previously deposited amount back on user's crypto account, so we advised him to make the withdrawal request.
During the making of withdrawal request, there were a few technical issues (once the wrongly inserted crypto address by the user, once there was a tech issue from our side too), but however, afterwards, it was all solved and user managed to make the withdrawal request that was paid out and now results completed in our system.
We would like to receive a confirm that everything is alright now in order for this case to be closed.
Best regards,
RollBlock Casino Team
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