Efter en livechat med en supportagent blev min konto lukket efter at have bedt om en retmæssig refusion. Under min e-mailadresse, postnummer, adresse osv. Jeg fik lov til at åbne en konto, selv når deres søsterspilside Mystake (både ejet og drevet af Santeda International) vidste, at jeg lider af en ludomani og havde blokeret mig fra Mystake efter selvudelukkelse. Kasinoet bad også om et kontoudtog til verifikation, som også ville vise, at det beløb, jeg indsatte, ikke stod i rimeligt forhold til beløbet på kontoudtoget.
Desuden har jeg som statsborger i Storbritannien kun fundet ud af, at Rolletto såvel som andre Santeda International BV-kasinoer (Goldenbet, MyStake osv.) ikke har en UKGC-licens. Derfor bryder britisk lov ved at acceptere min skik.
Efter alt dette tillod Rolletto mig at annullere mine "behandlende" udbetalinger, efter at jeg indsendte dem. Dette bidrog til at kunne annullere udbetalingerne og derefter bruge de annullerede udbetalinger til at satse på væddemål og casinospil. Hvis kasinoet ikke havde mulighed for at annullere en indsendt udbetaling, ville disse penge ikke være blevet satset for meget. Som en gamblingside bør en spiller, når der først anmodes om en udbetaling, ikke være i stand til at annullere udbetalingen for at blæse det hele væk. Jeg mener, at dette er uagtsomhed fra Rolletto's side, da pengene ville være kommet ind i min bank og ikke have satset mere end hele beløbet eller slet ikke satset. Jeg tror, at dette drager fordel af alle med en gambling afhængighed, da det ikke giver sårbare spillere en pause fra gambling, da tilbagetrækningen afventer.
Ud over dette søger jeg en refusion, da jeg er blevet registreret på GamCare/GamStop på tidspunktet for indbetaling og satsning på deres side. Selvom Rolletto, efter hvad jeg forstår, ikke er registreret på GamCare - MyStake er godt klar over gennem live chats, jeg har haft med deres agenter (de samme som dem på Rolletto), at jeg har haft GamStop-forbud i lang tid.
Jeg tror, at Rolletto Casino benyttede sig af at acceptere mig som spiller, og jeg tror stærkt på, at dette og de andre faktorer, jeg har nævnt, er konkrete årsager til en refusion.
After a live chat with a support agent, my account was closed anfter asking for a rightful refund. Under my email address, post code, address etc. I was allowed to open an account, even when their sister betting site Mystake (both owned and operated by Santeda International) knew that I suffer from a gambling addiction and had blocked me from Mystake after self-exclusion. The casino also asked for a bank statement for verification which would also show the amount I was depositing was disproportionate to the amount on the bank statement.
Furthermore, as a citizen of the United Kingdom, I have only found out that Rolletto as well as other Santeda International B.V. Casinos (Goldenbet, MyStake etc.) does not have a UKGC Licence. Therefore, are breaking UK law by accepting my custom.
Following all of this, Rolletto allowed me to cancel my ‘processing’ withdrawals after I submitted them. This contributed to be able to cancel the withdrawals and then use the cancelled withdrawals to wager on bets and casino games. If the casino did not have the option to cancel a submitted withdrawal then this money would have not been wagered excessively. As a gambling site, once a withdrawal is requested, a player should not be able to cancel the withdrawal to blow it all away. I believe this is negligence on Rolletto’s end as the money would’ve entered my bank and not wagered in the excess of the whole amount or not even wagered at all. I believe this takes advantage of anyone with a gambling addiction as it doesn’t give vulnerable players a break from gambling as the withdrawal is pending.
As well as this, I am seeking a refund as I have been registered on GamCare/GamStop at the time of depositing and wagering on their site. Although, from what I understand, Rolletto is not registered on GamCare - MyStake are well aware through live chats I’ve had with their agents (the same as those on Rolletto) that I’ve had GamStop ban for a long time.
I believe Rolletto Casino took advantage when accepting me as a player and I strongly believe this and the other factors I have listed are concrete causes for a refund.
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