Hej Mrkrm,
Desværre, hvis du har foretaget en indbetaling umiddelbart efter din anmodning, kan disse midler ikke refunderes. Forstå venligst, at casinosupportteamet administrerer et stort antal forespørgsler dagligt, hvilket kan begrænse deres svarkapacitet; derfor behandlingsperioden på 72 timer for sådanne anmodninger.
Hvis de lukkede din konto inden for denne tidsramme, handlede de i overensstemmelse med deres politikker, og indbetalinger foretaget i denne periode forbliver ikke-refunderbare.
Er der noget yderligere vi kan hjælpe dig med?
Venlig hilsen,
Nick
Hello Mrkrm,
Unfortunately, if you made a deposit immediately following your request, those funds are not refundable. Please understand that the casino support team manages a high volume of requests daily, which can limit their response capacity; hence, the 72-hour processing period for such requests.
If they closed your account within this timeframe, they acted in accordance with their policies, and deposits made during this period remain non-refundable.
Is there anything further we can assist you with?
Best regards,
Nick
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