Dette er en kopi af en e-mail sendt til Rolletto.com.
De har ikke reageret
Jeg skriver desværre dette for at udtrykke min modbydelige og uretfærdige behandling på Rolletto.com.
I fredags hævede jeg £1000 og efterlod penge på min konto til at spille med.
Efter et stykke tid havde jeg yderligere £1200 og forsøgte også at hæve det, men jeg fik ikke lov, da den første var 'afventende'
Så normalt tilbagefører jeg hævningen og trækker derefter hele beløbet med det samme. Men denne gang fik jeg ikke lov, jeg fik at vide, at man ikke kan trække en afventende tilbagetrækning tilbage.
Der er normalt et rødt kryds, men det var der ikke, så jeg talte med kundekunden, som fortalte mig, at jeg ikke kan.
Fredagsudbetalinger er også altid gået fra afventende til succes på samme dag, hvor der er mulighed for at fortryde udbetalingen med det røde kryds mellem 'afventer' og 'Succes'.
Den eneste forskel denne gang var, at jeg havde en balance tilbage.
Det tog 3 dage at få 'succes', og i den tid er £800 gået - og jeg er sikker på, at dette var din plan hele tiden.
Nu har jeg spillet her i årevis, været loyal og tabt masser af penge - hvilket jeg aldrig er bekymret for, da det er mit valg at indbetale.
Men at blive forhindret i at trække sig tilbage, når jeg vil, er forkert, uretfærdigt og går imod at være et respektfuldt kasino.
Jeg har brugt dig længe nok til at vide, at det var anderledes denne gang, og at gemme sig bag 'vilkår og aftaler' vil ikke være acceptabelt.
Når jeg havde tabt yderligere £800, kunne jeg øjeblikkeligt hæve £400, da det ventende gik til succes.
Dette er manipulation af systemet og forgriber sig på karakteren af gambling og gamblere
Jeg har indsendt et billede eller en afventende tilbagetrækning, der har det røde kryds, som altid er der indtil status skifter til succes.
This is a copy of an email sent to Rolletto.com.
They have not responded
I'm sadly writing this to express my disgusting and unfair treatment at Rolletto.com.
On Friday, I withdrew £1000, and left money in my account to play with.
After a while, I had another £1200 and tried to withdraw that too but I wasn't allowed as the first one was 'pending'
So ordinarily I reverse the withdrawal and then withdraw the whole amount straight away. But this time I wasn't allowed to, I was told you can't withdraw a pending withdrawal.
There is usually a red cross, but there wasn't, so I spoke to the customer customer who told me I can't.
Also, Friday withdrawals have always gone from pending to Success on the same day, with there being the option to reverse the withdrawal with the red cross button, in between 'pending' and 'Success'.
The only difference this time was the fact I had a balance left.
It was taken 3 days to get to 'success' and in that time £800 has gone - and I am certain this was your plan all along.
Now I have played here years, being loyal and losing plenty of money - which I am never worried about as it is my choice to deposit.
But to be stopped from withdrawing when I please is wrong , unfair and goes against being a respectful casino.
I have used you for long enough to know this was different this time, and hiding behind 'terms and agreements' will not be acceptable.
Once I had lost a further £800, I could instantly withdraw £400 as the pending went to success.
This is manipulation of the system, and preys on the nature of gambling and gamblers
I have submitted a photo or a pending withdrawal that has the red cross, as is always there up until the status changes to success.
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