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Paid in with the debit cart, is the same card from my bank account, applied for a payout of 3x 500. Today I get an email saying the payment was rejected, technical problems with the bank transfer!?

You should choose another method even though you can't deposit with a bank!! I can't use the other payment methods... hands off the casino!!

Einbezahlt mit der debitcart, ist die gleiche karte von meinem bankkonto, zur auszahlung 3x 500 beantragt.. heute kommt ein email mit der begründung zahlung abgelehnt, technische probleme bei banküberweisung!?

Man soll eine andere methode wählen obwohl man mit bank nicht einzahlen kann!! Die anderen auszahlungsmethoden kann ich nicht gebrauchen... finger weg von dem casino!!

Dear Da_Ghost,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Could you please clarify why alternative payment methods cannot be used?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear kristina, if bank payments are on the payout option then you expect that too, 1casino is where this doesn't work!!

Liebe kristina, wenn bankuszahlung auf der auszahlungs option stehen dann erwartet man das auch, ist das 1casino wo dies so nicht funktioniert!!

Thank you for your reply, Da_Ghost. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello kristina, sorry am very annoyed with this casino!! Ehm no, I hadn't had a payout by bank, I had only registered and verified with the bank and everything

Now I have opened skrill, also because of the fees where skrill is required.. but now I have the next problem!!!

Yesterday I was paid 500chf of 14000 on skrill, wrote today when the next payment would be it said on 18.7.2022 I just wonder how long it should take until I get my 14000 thousand paid out it's getting really annoying I'm asking for your support to speed that up

Hallo kristina, sorry bin sehr genervt mit disem casino!! Ehm nein hatte noch keine auszahlung per bank hatte mich ja erst registriert, und verifiziert mit bank und allem

Jetz habe ich skrill eröffnet, auch wegen den gebühren wo skrill verlangt.. aber jetz hab ich das nächste problem!!!

Gestern wurden mir 500chf von 14000 ausbezahlt auf skrill, heute geschriben wann den die nächste auszahlung wäre hiess es am 18.7.2022 ich frag mich nur wie lange das gehen sollte bis ich meine 14000 tausend ausbezahlt bekomme es nervt langsam total ich bitte um eure unerstüzung um das zu beschleunigen

I checked the General T&Cs and I found this:

"- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours/month are determined as follows:

per transaction: 500 EUR or equivalent in other currency

in 24 hours: 500 EUR or equivalent in other currency

per month: 10000 EUR or equivalent in other currency"

I am afraid that as long as the casino processes your withdrawals in compliance with the T&Cs, there is not much more we could do. Have you already received the first installment? Do you currently have any pending withdrawals?

Dear Da_Ghost,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.