Jeg har foretaget en indbetaling med bankoverførsel ved hjælp af Roobets betalingsudbyder Etpay (ved hjælp af Spei-system, øjeblikkelige overførsler), betalingen blev trukket fra min bankkonto, men indbetalingen blev aldrig krediteret min Roobet-konto, jeg har kontaktet live chat, der sagde, at de var da de kiggede på det med deres betalingsteam, sendte de mig en besked, hvori der stod, at Etpay bad om bevis for betaling, efter at have sendt betalingsbevis, var det eneste, de sagde, jeg skulle gøre, at vente, 4 dage senere og mange beskeder og e-mails frem og tilbage det eneste svar var, vær tålmodig og vent på, at vores betalingsteam svarer.
Jeg kan ikke forstå, hvordan et af de største online casinoer i verden lader en spiller vente i 4 dage på et svar fra et såkaldt hold, der undersøger sagen, men der er faktisk ingen at tale med (ja jeg har sendt en mail til cs@roobet.com og support@roobet.com og fik kompensation for ulejligheden), men med al den ærlighed misbruger du i øjeblikket din magt mod en spiller, der ikke kan gribe ind over for dit store selskab.
Det eneste, jeg gerne vil have, er at blive anerkendt, og at denne sag bliver løst, jeg spiller hos Roobet i næsten et år og har satset mere end 600.000 dollars i indsatser, det gør mig ked af, at et depositum på $200 vil skilles mellem os, men på den anden side kunne dette have været behandlet med så meget mere professionalisme og kundepleje.
tak skal du have
Fyr.
Jeg kan naturligvis levere bevis for betaling, depositum ID og andre nødvendige oplysninger.
I have made a deposit with bank transfer using Roobet's payment provider Etpay (using Spei system, instant transfers), the payment was deducted from my bank account but the deposit was never credited to my Roobet account, I have contacted live chat that said they are taking a look at it with their payment team, they sent me a message saying Etpay asked for proof of payment, after sending proof of payment the only thing they said I should do was wait, 4 days later and many messages and emails back and fourth the only answer was please be patient and wait for our payment team to reply.
I can't understand how one of the biggest online casinos in the world are letting a player wait for 4 days for an answer from a so called team that are looking into the matter but in fact there is no one to talk to (yes I did send an email to cs@roobet.com and support@roobet.com and did get compensated for the inconvenience) but with all due honesty you are currently abusing your force against a player that cannot take any action against your big corporation.
The only thing I would like is to be acknowledged and this matter to be resolved, I'm playing at Roobet for almost a year and wagered more than 600k dollars in bets, it makes me sad that a $200 deposit is going to part ways between us but on the other hand this could of been dealt with so much more professionalism and customer care.
Thank you
Guy.
I can of course supply proof of payment, deposit ID and any other information required.
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