Kære NILESHNJ,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
Har du givet de ønskede oplysninger til kasinoet?
Spillede du casinospil eller satsede du på sport?
Brugte du betalingsmetoder registreret i dit navn?
Har du akkumuleret dine gevinster med eller uden en aktiv bonus?
Vil du venligst dele din kommunikation med casinoet? Send e-mails eller chatudskrifter til min e-mail på dominika.l@casino.guru , eller post screenshots her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Dominika
Dear NILESHNJ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you provided the requested information to the casino?
Did you play casino games or bet on sports?
Did you use payment methods registered in your name?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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