The player from Canada had faced difficulties withdrawing his winnings from Rooli Casino. Despite a prolonged verification process and assurance of payout, the casino had blocked the player's access to their site and ceased correspondence. However, the issue was later resolved, with the player confirming receipt of his payout. We had marked the complaint as 'resolved' and forwarded the player's request for account deletion to the relevant department.
Spilleren fra Canada havde haft problemer med at hæve sine gevinster fra Rooli Casino. På trods af en langvarig verifikationsproces og forsikring om udbetaling, havde kasinoet blokeret spillerens adgang til deres side og ophørt med korrespondance. Problemet blev dog senere løst, hvor spilleren bekræftede modtagelsen af sin udbetaling. Vi havde markeret klagen som 'løst' og videresendt spillerens anmodning om kontosletning til den relevante afdeling.
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