Hej alle,
tak for afklaringen af situationen til begge parter.
I henhold til de generelle vilkår, afsnittet Ingen Indskudsbonusser (Gratis Chips, Gratis Spins) findes på casinoets hjemmeside https://www.royalacecasino.com/terms/
4. Spillere kan ikke indløse flere gratis bonusser efter hinanden. Hvis du har indløst en No Deposit Bonus og efterfølgende bliver tilbudt en anden, skal der være foretaget en indbetaling med rigtige penge i mellemtiden, for at du er berettiget til at hæve den anden No Deposit Bonus.
Nick og Royal Ace,
Kan du forklare, om gevinsterne blev genereret fra den første eller anden gratis bonus? Er der nogen regel, der forhindrer spillere i at hæve gevinsterne fra bonussen, som blev indløst først?
Kloudn9ne,
Som Kristina tidligere har nævnt, er KYC en meget vigtig proces, hvor casinoet sørger for, at pengene bliver sendt til den retmæssige ejer. Jeg opfordrer dig til at give casinoet de ønskede dokumenter i henhold til de specifikationer, som casinorepræsentanten har anmodet om. Giv dem venligst og fortæl os om resultatet.
Hello all,
thanks for the clarification of the situation to both parties.
According to the general terms, section No Deposit Bonuses (Free Chips, Free Spins) found on the casino's website https://www.royalacecasino.com/terms/
4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.
Nick and Royal Ace,
Could you explain if the winnings were generated from the first or the second free bonus? Is there any rule that prevents players from withdrawing the winnings from the bonus, which was redeemed first?
Kloudn9ne,
As Kristina previously mentioned, KYC is a very important process, during which the casino makes sure that the money is sent to the rightful owner. I encourage you to provide the casino with the requested documents, under the specifications the casino representative has requested. Please provide them and let us know about the result.
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