Hej, jeg foretog 2 udbetalinger i slutningen af december 2023 for 320 pund og 200 pund, og indtil nu har jeg ikke modtaget disse udbetalinger endnu. Jeg har jagtet disse betalinger lige siden, men dette RoyalSpincasino holder mig hængende for ingenting. De sagde, at betalingerne blev sendt til min konto den 30. december, en betaling på 220,25 euro til mine kortoplysninger og en anden betaling på 352,33 euro via bankoverførsel. Hvad er det egentlig meget mistænkeligt, at 2 forskellige betalingsmetoder er forsvundet? Er dette en joke? Jeg var en VIP-kunde, og de tildelte en VIP-manager, som jeg også kontaktede med denne sag, fordi hvis du går i deres hjemmesidechat, vil de fortælle dig det samme script hele tiden at vente, det er under undersøgelse, og finansselskabet vil kontakte dig. Det hele er lort, fordi finansselskabet ikke engang svarer nu, og det er som en cirkel, de bliver ved med at bede om bevis for, at jeg ikke har modtaget de betalinger, som jeg allerede har sendt alle beviserne, bankoplysninger og kontoudtog, skærmbilleder fra banken, som de ikke kan se disse transaktioner. Når jeg har sendt alle disse beviser, vil de spørge en anden igen og gå tilbage, hvor vi begyndte at forlænge ikke at udbetale mine hævninger. De sendte mig nogle betalingskoder og bad mig spørge min bank, hvor er disse betalinger? Nu, hvis den mangler, blev jeg ved med at fortælle dem, at de skulle lave videresporingen, fordi kun afsenderen kan spores til deres bank, hvor er pengene blevet af, hvis de taler sandt, de har alle oplysningerne til at gøre det, men nej, de vil have mig at genere min bank og tvinge mig til at bede min bank om disse betalinger, og det lyder som om det er mine forpligtelser nu at jagte min bank for de betalinger, som de ikke engang kan give mig en ordentlig kvittering, information om disse betalinger.
Hi,i made 2 withdrawals end of December 2023 for 320 pounds and 200 pounds and until now i haven't receive those withdrawals yet. I've been chasing this payments ever since but this RoyalSpincasino keeps me hanging for nothing. They said its been sent the payments to my account on the 30th of December a payment of 220.25 euros payment to my card details and another payment of 352.33 euros via bank transfer. Now,what really very suspicious is 2 payment different methods both gone missing? Is this a joke? I was a VIP customer and they assigned a VIP manager whom i was contacting as well with this case because if you go in their website chat they will tell you same script all the time to wait,its under investigation and finance company will contact you. Its all bullshit because,finance company don't even reply now and its like a circle they keep asking proof that i havent receive those payments which i sent all the evidence already,bank details and statements, screenshots from the bank that they can't see those transactions. After i sent all those evidence,they will ask another one again and go back where we started to prolong not paying out my withdrawals.They sent me some payment codes and told me to ask my bank where's those payments? Now,if its missing i kept telling them that they should do the forward trace because only the sender can traced to their bank where's the money went if they are telling the truth,they have all the information to do that but no,they want me to bother my bank and obliging me to ask my bank for those payment and sounds like its my obligations now to chase my bank for those payments which they cant even give me a proper receipts,information about those payments.
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