Hej jeg spillede på ruby slots den 2. februar. Jeg vandt en jackpot på $23.000,00. Jeg har lov til at hæve $2500 om ugen. Jeg har indtil videre ikke foretaget 3 tilbagetrækninger. Jeg udførte det første sæt verifikationstrin, som de bad om, så vidt som at tage en selfie i et godt oplyst område. Sender et billede af mit ID og det kort, som jeg brugte til at indsætte penge på min konto. Alt blev bekræftet og accepteret. Deres politikker siger, at tilbagetrækningen tager 5 dage efter 5 dage, jeg kontaktede dem for at finde ud af status for min tilbagetrækning. Så sagde de, at det tager 7 til 10 hverdage. Jeg har chattet med dem adskillige gange og mailet adskillige gange hver eneste gang det altid er noget. Først var det mine bankoplysninger, som jeg allerede havde sendt 3 gange, så jeg sendte dem igen. Så var det de havde brug for sidste måneds kontoudtog, så jeg sendte dem det. Igen ventede jeg et par dage og spurgte, hvad der var galt med min tilbagetrækning. Så sagde de, at min konto ikke kunne være negativ, hvortil jeg stadig ikke forstår, hvorfor min konto, der ikke har nogen penge på den, har noget at gøre med min hævning. Men jeg gik videre og tog et skærmbillede af min online bankkonto for at vise, at jeg har penge på min bankkonto, at da kontoudtoget i sidste måned blev fremstillet, var der bare et negativt beløb derinde. Så sendte de mig en anden besked tilbage og sagde, at de ikke accepterer skærmbilleder, og at det måtte være en PDF-kontoudtog. Så jeg gik til min netbank, jeg downloadede, hvad der var tilgængeligt, og jeg sendte dem PDF'en. Jeg gav titlen filen foreløbig kontoudtog, fordi det er, hvad det er, det er kontoudtoget på anmodningsdagen. Så da mit kontoudtog først bliver produceret i slutningen af måneden, er det ikke fremskrevet til slutningen af måneden, men det viser præcis, hvad de ønskede, hvilket var, at min konto var i god stand, og at jeg havde penge på den igen. forstår ikke, hvad dette har noget at gøre med, at jeg får mine gevinster, som jeg vandt Fair and square. Nu fik jeg en mail i morges om, at de heller ikke accepterer mellemregninger. Jeg har gjort alt, hvad de har bedt mig om, og de bliver ved med at komme med undskyldninger for, hvorfor de ikke vil betale mig. Jeg er så frustreret og kunne virkelig bruge din hjælp. Venligst vend tilbage til mig hurtigst muligt. Tak skal du have!
Hi I played on ruby slots on the 2nd of February. I won a jackpot of $23,000.00. I am allowed to withdraw $2500 a week. I have done 3 withdrawls so far nothing. I did the first set of verification steps that they asked as far as taking a selfie in a wel lit area. Sending a picture of my ID and the card that I used to deposit money into my account. Everything was verified and accepted. Their policies say that the withdraw takes 5 days after 5 days I contacted them to find out the status of my withdrawal.then they said it takes 7 to 10 business days. I have chatted them numerous times and emailed numerous times every single time it's always something. First it was my bank information which I had already sent 3 times so I sent it again. Then it was they needed last month's bank statement so I sent them that. Again I waited a couple days and asked what was up with my withdrawal. Then they said that my account could not be in the negative, To which I still don't understand why my account having no no money in it has anything to do with my withdrawal. But I went ahead and took a screenshot of my online bank account to show that I do have money in my bank account that when last month bank statement was produced that there was just a negative amount in there. Then they sent me back another message and said that they don't accept screenshots and that it had to be a PDF bank statement. So I went to my online banking I downloaded what was available up to date and I sent them the PDF. I titled the file interim bank statement because that's what it is it is the bank statement as of the day of request. So since my bank statement does not get produced until the end of the month It is not projected through the end of the month but it shows exactly what they wanted which was that my account was in good standing and that I had money in it again I do not understand what this has anything to do with me getting my winnings that I won Fair and square. Now I got an email this morning saying that they don't accept interim statements either. I have done everything they have asked me to do and they keep coming up with excuses as to why they're not going to pay me I am so frustrated and could really use your help. Please get back to me at your earliest convenience. Thank you!
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