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I have requested from this casino per email nearly every day, my withdrawal winnings of $479 to my Bitcoin Coinbase wallet account still has not been processed. I have not received my winnings nor have I received any response from this casino since they said I was approved for a withdrawal on 03/14/2024 as of today I still have not received any winnings.

Dear Cij196207, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Yes

Yes

Thank you for your response. Could you please specify which questions you answered with "yes"? This will help us provide better assistance.

Dear Cij196207,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Cij196207. The player sent us the following email:

finally paid my withdrawal

Dear Cij196207,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru