Tak, Ruby Vegas Casino-team, for afklaringen.
Først og fremmest vil jeg gerne påpege, at den maksimale udbetalingsbetingelse, der anvendes på det tidspunkt, hvor en spiller anmoder om en udbetaling af gevinster fra en bonus i stedet for lige efter at have opfyldt omsætningskravet, ikke er den bedste løsning. Især fordi det, som vi kan se, kan skabe forvirring.
Ruby Vegas Casino-team, må jeg spørge, hvad der ville være sket, hvis Naty91 havde en saldo på mindre end 10x hendes oprindelige indbetaling på det tidspunkt, hun gennemførte omsætningskravet, fortsatte med at spille og øgede sin saldo til mere end 10x hendes oprindelige indbetaling? Ville hun stadig kun have tilladelse til at hæve beløbet svarende til den maksimale udbetaling fra bonussen, eller ville der blive gjort en undtagelse i det tilfælde, da den eneste forskel ville have været, at spilleren ikke ville have hævet sine gevinster og indsat igen, før han fortsatte med at spille ?
Ikke desto mindre er det i dette tilfælde vigtigt at bemærke, at Naty91, da det beløb, hun vandt fra bonussen var et multiplum på mere end 4x, hvad hun ville have fået lov til at hæve, er det sikkert at sige, at sandsynligheden for, at hendes spilstil ville være den samme, og at hun ville have akkumuleret et så betydeligt beløb, er ret lavt.
Naty91, vær venlig at forstå, at takket være det faktum, at kasinoet ikke anvender sin maksimale udbetalingsregel for bonusser lige efter, at spillere har fuldført omsætningskravet for bonusser, har du stort set kun akkumuleret beløbet takket være at have penge på din konto, som du ikke var berettiget til at trække sig tilbage, og dermed teknisk set opnået en utilsigtet fordel. Dette er bestemt ikke en ideel indstilling for bonusser i et online casino, men i dette tilfælde, i betragtning af omstændighederne, kan anvendelsen af den maksimale udbetalingsbetingelse ikke betragtes som uretfærdig. På grund af disse grunde vil denne klage blive afvist.
Når det er sagt, er vores anbefaling til Ruby Vegas Casino-teamet, for at sikre gennemsigtighed og spillersikkerhed og reducere risikoen for forvirring, at genoverveje deres bonuspolitikker og at anvende den maksimale udbetalingsbetingelse på det tidspunkt, hvor spillerne opfylder indsatskravene. Hvis dette ikke er en farbar rute, anbefaler vi kraftigt at gøre en ordentlig indsats for at informere/advare spillere om den måde, betingelsen anvendes på. Ideelt set med en pop-up-advarsel vist til spillere lige efter, at de er færdige med indsatskravet. Det mindste, der kunne gøres i denne henseende, er at inkludere betingelsen i de specifikke vilkår og betingelser for alle tilbud, som dette relaterer til og/eller på anden måde sikre, at spillere er korrekt informeret spillere om betingelsen før eller efter de gør krav på bonusser.
Thank you, Ruby Vegas Casino team, for clarifying.
First of all, I’d like to point out that the maximum cash out condition being applied at the time a player requests a withdrawal of winnings from a bonus rather than right after meeting the wagering requirement is not the best solution. Especially because, as we can see, it can cause confusion.
Ruby Vegas Casino team, may I ask what would have happened in case Naty91 had a balance of less than 10x her initial deposit at the time she completed the wagering requirement, continued playing, and increased her balance to more than 10x her initial deposit? Would she still be only allowed to withdraw the amount equal to the maximum cash out from the bonus or would an exception be made in that case, since the only difference would have been that the player would not have withdrawn her winnings and redeposited before continuing playing?
Nonetheless, in this case, it’s important to note that Naty91, since the amount that she won from the bonus was a multiple of more than 4x that she would have been allowed to withdraw, it’s safe to say that the likelihood that her game style would be the same and that she would have accumulated such a substantial amount is quite low.
Naty91, please understand that thanks to the fact that the casino doesn’t apply its maximum cash out rule for bonuses right after players complete the wagering requirement of bonuses, you basically only accumulated the amount thanks to having funds in your account that you were not eligible to withdraw, thus, technically, gained an unintended advantage. This is definitely not an ideal setting for bonuses in an online casino, but in this case, considering the circumstances, the application of the maximum cash out condition cannot be considered unfair, Due to these reasons, this complaint will be rejected.
With that being said, our recommendation for Ruby Vegas Casino team, to ensure transparency and player safety, and reduce the risk of confusion, is to reconsider their bonus policies, and to apply the maximum cash out condition at the time players complete wagering requirements. If this is not a viable route, we strongly advise making proper efforts to inform/warn players about the way the condition is applied. Ideally, by a pop-up warning shown to players right after they finish the wagering requirement. The least that could be done in this regard is including the condition in the specific Terms & Conditions of all offers this relates to and/or in another way ensure that players are properly informed players about the condition before or after they claim bonuses.
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