Hej Jlynn486,
Jeg hedder Michal, og jeg har overtaget din klage. Jeg har gennemgået din sag, og selvom jeg bestemt vil bestræbe mig på at kontakte casinoet, må jeg informere dig om, at på baggrund af vores tidligere erfaringer med Savanna Wins Casino og deres manglende samarbejde, er løsningen af din klage fortsat usikker. Jeg vil kontakte casinoet for at se, om jeg kan hjælpe.
Vi vil gerne invitere Savanna Wins Casino til at deltage i samtalen.
Kære Savanna Wins Casino,
Jeg ville sætte pris på, hvis du kunne afklare årsagerne bag forsinkelsen i behandlingen af spillerens tilbagetrækning. Kan du desuden informere os, hvornår pengene forventes at blive krediteret til spillerens konto?
Hello Jlynn486,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and while I will certainly endeavor to reach out to the casino, I must inform you that, based on our past experience with Savanna Wins Casino and their lack of cooperation, the resolution of your complaint remains uncertain. I will contact the casino to see if I can help.
We would like to invite Savanna Wins Casino to join the conversation.
Dear Savanna Wins Casino,
I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal. Additionally, could you inform us when the funds are expected to be credited to the player's account?
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