Scatters Casino - Spillerens tilbagetrækning er dealyed.

Hi. I've been waiting for three weeks for my withdrawal from Scatters. Now they have stopped responding to emails. Only replies in the chat that it is delayed. Many many documents submitted. A document apparently remains to be approved. The amount is 97500 Euro. I wonder what I can do? I can log in to the account. There were 39 withdrawals totaling 2,500 euros each. From the beginning there were 41 but regretted 2 withdrawals. What should I do now?

Hej. Jag har väntat i tre veckor på mitt uttag från Scatters. Nu har dom slutat svara på mail. Svarar endast i chatten att det är försenat. Många många dokument inskickade. Ett dokument återstår tydligen att godkänna. Beloppet är 97500 Euro. Jag undrar vad jag kan göra? Jag kan logga in på kontot. Det 39 uttag sammanlagt på 2500 euro var. Från början var det 41 st men ångrade 2 uttag. Hur ska jag göra nu?

Hello Helena,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Scatters Casino. Allow me to ask you a few more question before we would move forward.

What payment method did you use for withdrawal? Did you use any bonus to accumulate your current balance? Which document is still missing for the verification?

Note, that we always recommend to wait at least 14 days after finishing the verification, which as you described isn't done yet.

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hello Hello. I had, I figured out now, a bonus I got in the middle of 20 euros I think. But it could be removed. And I did it successfully. I use bank transfer as a withdrawal method. No document is missing, but they still have not verified my source of wealth, or source of funds is not sure which one it was. So it's the one I've been waiting for a long time now. It's a certificate of where I get my money from. Sincerely

Hej hej. Jag hade, kom jag på nu, en bonus som jag fick mitt i på 20 euro tror jag. Men den gick att ta bort. Och det gjorde jag framgångsrikt. Jag använder bank transfer som uttagsmetod. Inget dokument saknas, men dom har fortfarande inte verifierat min source of wealth, eller source of funds är osäker på vilken av dem det var. Så det är den jag väntat länge på nu. Det är ett intyg på var jag får mina pengar ifrån. Mvh

I have sent in a rental notice, credit card, proof that my previous card was terminated, bank statement for 6 months back in 2 accounts. And finally, as I said, proof of where I get my money from.

Jag har skickat in hyresavi, kontokort, ett bevis på att mitt förra kort avslutades, kontoutdrag sen 6 månader tillbaka på 2 konton. Och till sist som sagt ett bevis på var jag får mina pengar ifrån.

As well as driving license

Samt körkort

The screenshots were not saved in the phone. But on the other hand, I still have all the emails

Skärmdumparna sparades inte i telefonen. Men däremot har jag kvar alla mail

Now they have answered

Nu har dem svarat

Dear Helena,

Could you please forward the casino's answer? Or is everything solved?

No. They needed additional documents. It is not solved. Will send email later

Nej. Dom behövde ytterligare dokument. Det är inte löst. Skickar mail senare

I have a question. Scatters belong to gammix and mga what I understood. Can you have an account with scatters and an account in another casino that is under gammix or mga at the same time?

Jag har en fråga. Scatters tillhör ju gammix och mga vad jag förstått. Får man ha ett konto hos scatters och ett konto i ett annat casino som finns under gammix eller mga samtidigt?

Dear Helena,

As far as I know there shouldn't be any restriction there. Some casino groups may limit bonuses to a single casino but you should be able to play in any of them.

Also please keep in mind that if you self-exclude yourself in a casino, they will block you from all of their sister casinos.

Did you send the additional documents they requested and did they respond?

The case is resolved 🙂

Ärendet är löst 🙂

Dear Helena,

Thank you for letting us know that the issue has been resolved, Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick