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Hello, I made a deposit of 21 euros on November 3rd, 2020 via Sofortüberweisung (Klarna). I did not use a bonus. I then came to 715 euros with football bets. When I wanted to pay off the money, I was informed that an account with similar data already existed. Which can't be possible at all, as I didn't even know their website before. I usually go to my bookmaker around the corner, but it is currently closed again due to Corona.

As I said, stay away from select.bet Absolutely just a scam.

The fatal thing is, when I search for the best bookmaker on google, this scam site is right up there ... that's ridiculous. Maybe you can change that somehow.

greeting

Mario

Hallo, Ich habe am 03.11.2020 Eine Einzahlung über 21Euro per Sofortüberweisung (Klarna) getätigt.Einen Bonus habe ich nicht in Anspruch genommen.Ich bin dann mit Fussballwetten auf 715Euro gekommen. Als ich das Geld auzahlen wollte, wurde mir mitgeteilt, dass bereits ein Account mit ähnlichen Daten vorhanden sei. Was überhaupt nicht möglich sein kann, da ich deren Website vorher überhaupt nich kannte. Normalerweise gehe ich zu meinem Wettanbieter um die Ecke , aber der hat zur Zeit mal wieder wegen Corona geschlossen.

Wie gesagt, Finger weg von select.bet Absolut nur Betrug.

Das fatale an der Sache ist, wenn ich den besten Wettanbieter über google suche, ist diese Betrügerseite ganz vorne mit dabei....das ist lächerlich. Vieleicht kann man das ja irgendwie ändern.

Gruß

Mario

Dear Mario, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://select.bet/en/pages/terms-and-conditions) and I found this:

„3.8.2 A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, site cookies matches with an already existing account with the company."

Is there any chance, that someone from your household has created an account at this casino too? Has your deposit been returned? If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here). Looking forward to hearing from you.

Best regards, 

Kristina

Hello Kristina,

I know very well that nobody else in my household has created an account with select.bet.

The statement about the second account from select.bet is a lie, there is absolutely no second account.

My first payout of 490 euros was rejected on the grounds that I had to use my deposit of 21 euros five times on bets with odds over 1.6, which I did and won another 80 euros, i.e. select.bet didn't do himself a favor. As I said, I didn't use any bonus on my deposit. When I go to my betting company around the corner, he doesn't ask me to wager five more times.

In any case, I submitted my documents for verification afterwards.

When you found out that everything was okay, you simply came up with a flimsy explanation to steal my winnings, because it is probably nothing else.

My winnings were simply removed from my account. Only my deposit of 21 euros is still on it. Before it was 225 euros on my account + 490 euros that were in payment and were simply declined and also gone.

I was informed by select.bet that I can withdraw these 21 euros.

This is, of course, just ridiculous fraud.

regards

Mario

Hallo Kristina,

Ich weiß sehr wohl, dass niemand anderes aus meinem Haushalt bei select.bet einen Account erstellt hat.

Die Aussage wegen des Zweitaccounts von select.bet ist eine Lüge.Es existiert absolut kein Zweitkonto.

Meine erste Auszahlung über 490 Euro wurde abgelehnt mit der Begründung ,dass ich meine Einzahlung über 21Euro fünf mal bei Wetten mit einer Quote von über 1,6 einsetzen müsse.Dies tat ich dann auch und habe damit nochmal 80Euro zusätzlich gewonnen.D.h. select.bet hat sich selbst damit keinen Gefallen getan.Wie gesagt, ich habe bei meiner Einzahlung keinerlei Bonus verwendet.Wenn ich zu meinem Wettanbieter um die Ecke gehe, verlangt er auch nicht von mir, dass ich meinen Wetteinsatz noch fünf mal einstzen muss.

Auf jeden Fall habe ich danach meine Dokumente zur Verifizierung eingereicht.

Als man dann wohl festgestellt hat, dass alles okay ist, hat man sich eifach eine fadenscheinige Erklärung ausgedacht, um meine Gewinne zu stehlen.Denn etwas anderes ist das wohl nicht.

Meine Gewinne wurden einfach aus meinem Account entfernt.Einzig meine Einzahlung in Höhe 21 Euro befinden sich noch darauf.Vorher waren es noch 225Euro auf meinem Account+490Euro die sich in Auszahlung befanden und einfach abgelehnt wurden und auch weg sind.

Mir wurde von select.bet mitgeteilt, dass ich mir diese 21Euro auszahlen lassen kann.

Das ist natürlich einfach nur lächerlicher Betrug.

Grüsse

Mario

Thank you very much Mario for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Mario,

I looked at your case and understand your situation. I will contact the casino and see what can be done.

Okay, thank you very much Peter

Okay, vielen dank Peter

Dear Mario and CasinoGuru representatives,

We would like to share the following statement as per our relevant departments and their investigations.

As per our Security Department, your account has been created in violation of our Duplicated accounts policy.

It has matching details with another Select.bet account. In accordance to our policy and general T&C (link for reference can be found here: https://select.bet/en/pages/terms-and-conditions), player's account has been closed and the wrongfully gained account balance has been redeemed, plus the total amount of player's deposits were returned to his real money balance.

The above mentioned amount is 21 € and it can be withdrawn immediately after player's opened a withdrawal request from his account menu.

In regards to the player's complaint, we would like to inform him again as we do a couple of times In our conversations via email, that everything is made towards our Security Department's investigation.

Hope both parties will find this informative.

Warm Regards,

The Select.Bet Casino Team

Hello,

again ........ there is no second account, this claim by select.bet is a lie.

Evidence of this is not presented because there is none.

I didn't take advantage of any bonuses, so there was no need for a second account, which makes absolutely no sense.

Ie select.bet are not only scammers, but also very unimaginative. Otherwise they would have come up with another reason to steal my money.

Hallo,

nochmal........es existiert kein zweites Konto , Diese Behauptung von select.bet ist eine Lüge.

Beweise dafür legt man nicht vor, weil es keine gibt.

Ich habe absolut keinen Bonus in Anspruch genommen, also gab es auch keinen Grund für einen Zweitaccount.Das macht absolut keinen Sinn.

D.h. select.bet sind nicht nur Betrüger, sondern auch noch sehr einfallslos. Ansonsten hätte man sich einen anderen Grund ausgedacht mein Geld zu stehlen.

Hi Mario,

I chatted with a casino rep on Skype. I'm afraid I won't be able to help you. The casino insists that you registered multiple accounts. However, they can't provide any evidence. The only thing I can do is to mark the complaint "unresolved" and recommend you to read the casino's review before you register and play to avoid this kind of situations. As a last resort, you can submit a complaint with the Curacao Gaming Authority (certria@gaminglicences.com). It's not the best license out there, but they might be able to help. Please let me know how/if the gaming authority responded (my email address: peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter