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I MADE A WITHDRAWAL OF 500 EURO THAT I HAD WON AND AFTER TWO DAYS I LOGGED INTO MY ACCOUNT AND SAW THAT THEY HAD DEDUCTED 450 AND LEFT ME WITH 50 WITHOUT EXPLAINING THE EXACT REASON AND WITHOUT TELLING ME ANYTHING. THEY THEN PROCEEDED TO DELETE MY ACCOUNT AND WHEN I REQUESTED IT, THEY IMMEDIATELY DELETED IT. THIS IS UNACCEPTABLE AND THEY ARE THIEVES, STAY AWAY.

ΈΚΑΝΑ ΑΝΆΛΗΨΗ 500 ΕΥΡΏ ΠΟΥ ΕΊΧΑ ΚΕΡΔΊΣΕΙ ΚΑΙ ΜΠΑΊΝΩ ΜΕΤΆ ΑΠΌ ΔΎΟ ΜΈΡΕΣ ΣΤΟ ΛΟΓΑΡΙΑΣΜΌ ΚΑΙ ΒΛΈΠΩ ΌΤΙ ΜΟΥ ΈΧΟΥΝ ΑΦΑΙΡΈΣΕΙ ΤΑ 450 ΚΑΙ ΜΟΥ ΈΧΟΥΝ ΑΦΉΣΕΙ ΤΑ 50 ΧΩΡΊΣ ΝΑ ΜΟΥ ΕΞΗΓΉΣΟΥΝ ΤΟΝ ΑΚΡΙΒΉ ΛΌΓΟ ΚΑΙ ΧΩΡΊΣ ΝΑ ΜΟΥ ΠΟΎΝΕ ΚΆΤΙ ΟΠΌΤΕ ΠΡΟΧΏΡΗΣΑΝ ΣΕ ΔΙΑΓΡΑΦΉ ΛΟΓΑΡΙΑΣΜΟΎ ΚΑΙ ΌΤΑΝ ΤΟ ΖΉΤΗΣΑ ΜΟΥ ΤΟ ΔΙΈΓΡΑΨΑΝ ΑΜΈΣΩΣ ΕΊΝΑΙ ΑΠΑΡΆΔΕΚΤΗ ΚΑΙ ΚΛΈΦΤΕΣ ΜΑΚΡΙΆ

Dear alitaki300ps,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

Could you please specify if you accumulated your winnings with or without an active bonus?

Have you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Kindly state when the last time you communicated with customer support was and what it was about.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We paid me 10 euros bonus and a percentage to pay off a percentage of the bonus and the rest was Withdrawal it said to me and when I sent a message 10-10-2023 they gave me many excuses and in the end they simply told me that my balance was removed by the administration and that you could have told me in the live chat and nothing else... I had made her account position again because she simply didn't need up to 500 euros Withdrawal. I had not done any other Ascension.

Μου καταβάλαμε 10 ευρώ bonus και ένα ποσοστό να τζιραρο ένα ποσοστό του μπόνους και το υπόλοιπο ήταν Ανάληψημο μου έγραφε και όταν έστειλα μήνυμα 10 -10 -2023 μου είπαν πολλές δικαιολογίες και στο τέλος μου είπαν απλά ότι αφαιρέθηκε το υπόλοιπο μου από τη διοίκηση και αυτό μπορούσες να μου πεις στη ζωντανή συνομιλία και τίποτα άλλο... Την είχα κάνει πάλι θέση λογαριασμό γιατί απλά δεν χρειαζόταν μέχρι 500 ευρώ Ανάληψη. Δεν Είχα κάνει κάποια άλλη Ανάληψη.

Could you please specify what kind of a bonus it was? Was it a deposit or a no-deposit bonus? Kindly send me the link to the bonus or the full name of the bonus you received. Thank you.

Dear alitaki300ps,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.