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Hi,

Second week they cancelled my withdrawal , i did deposit first with visa 50€ and won 400€ , each time i want to withdrawal, i get cancellation and they told me use bank account.. i used correct and the did cancellation again without any reason or feedback, i was angry and lost all my money 500€...

Saterday i did new deposit for 50€ with jettonwallet account , now want withdrawal for 100€ , with my jettonwallet account and they cancelled again without feedback and answered nothibng via email

Ban this website its not honest

Dear TimothyP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account was verified are no steps need to be taken is told me in my account

I have no succesfull withdrawals im nrw customer for week and half

I did not use any bonus or freebet

They dont respond on my emails

Thank you very much, TimothyP, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear TimothyP,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite SG Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

It's ok they have send my money back!

you can close this case

Many thanks!

Dear TimothyP,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru