Hej,
Tak fordi du inviterede os til samtalen.
I henhold til kontrol med den relevante afdeling har vi opdaget, at der er for mange tilknyttede konti, som ikke fortsatte KYC.
De fleste konti har dog forbundet til de samme lokationer, og vi formoder, at der også var spor efter brug af maskeringsadresser.
De fleste af de konti, der er relateret til qcpokochan, har lignende bonusvæddemålsadfærd.
Kontoen qcpokochan har også mistænkt for at bruge maskeringsadresseværktøj. Denne afspiller er forbundet fra placeringerne A og B inden for 2 timer, hvilket tager minimum 6 timer at rejse i bil, og en af placeringerne har ikke en lufthavn, hvilket betyder, at det heller ikke er muligt at rejse med fly inden for denne tidsramme.
Bemærk venligst, at mistænkelig login er mellem 2024-01-16 18:43:39PM - 2024-01-16-20:34:40PM.
Det erklærede vi klart i vores T&C
"Brugerne må ikke skjule, anonymisere eller skjule din IP, mens de tilgår QUEEN CASINO"
Til sidst, som qcpokochan sagde, at vi har returneret beløbet af hans/hendes sidste indbetalingsbeløb, og denne spiller har allerede brugt hele det refunderede beløb.
Med venlig hilsen,
Queen Casino
Hello,
Thank you for inviting us to the conversation.
As per checking with the relevant department, we have detected there are too many linked accounts, which did not proceed KYC.
However, most of the accounts have connected to the same locations and we suspect there was a trace of using masking addresses as well.
Most of the accounts which are related to qcpokochan have similar bonus betting behavior.
The account qcpokochan has also suspected using masking address tool. This player is connected from locations A and B within 2 hours which takes minimum of 6 hours to travel by car and one of the location does not have an airport, which means traveling by flight is also not possible within this timeframe.
Please note that suspect log in time is between 2024-01-16 18:43:39PM - 2024-01-16- 20:34:40PM.
We clearly stated within our T&C that
"The Users shall not disguise, anonymise or hide your IP while accessing QUEEN CASINO"
Lastly, as qcpokochan stated that we have returned amount of his/her last deposit amount and this player used all the refunded amount already.
Best regards,
Queen Casino
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