Kære pedrohf,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med Shuffle Casino.
Det ser ud til, at du tidligere har åbnet en klage på vores hjemmeside vedrørende det samme problem. https://casino.guru/shuffle-casino-player-is-unable-to-log-into-account
Tillad mig at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
- Kan du forklare uoverensstemmelsen mellem de nuværende og tidligere omstridte beløb?
- Kan du oplyse, om du kun havde 1 konto registreret i den tid, du var spiller på casinoet?
- Kan du give en mere detaljeret tidslinje over begivenheder? (datoer)
- Vil du venligst dele din kommunikation med kasinoet med mig? Send e-mails eller chatudskrifter til min e-mail på tomas@casino.guru , eller post screenshots her
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Tomas
Dear pedrohf,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.
It appears you previously opened a complaint on our website regarding the same issue. https://casino.guru/shuffle-casino-player-is-unable-to-log-into-account
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain the discrepancy between the current and previous disputed amounts?
- Could you please advise whether you had only 1 account registered during the time you were a player of the casino altogether?
- Could you please provide a more detailed timeline of events? (dates)
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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