Hej!
Jeg skriver for at indgive en klage mod Shuffle Casino vedrørende et problem med min tilbagetrækning. Jeg anmodede om en hævning den 30. september, men til dato har jeg ikke modtaget mine penge.
Efter at have indsendt min fortrydelsesanmodning, blev jeg bedt om at gennemføre en bekræftelsesproces, hvilket jeg straks gjorde ved at levere alle de nødvendige dokumenter. På trods af dette er midlerne ikke blevet overført, og der har ikke været nogen klar kommunikation fra supportteamet.
Hver gang jeg kontakter deres supportteam, informerer de mig kun om, at mine dokumenter stadig er under gennemgang. Deres hjemmeside angiver dog i bekræftelsessektionen, at min verifikation er blevet gennemført.
Jeg beder om din hjælp til at løse denne sag så hurtigt som muligt. Jeg mener, at jeg har opfyldt alle de nødvendige krav, og der er ingen grund til en så langvarig forsinkelse. Din hjælp til at løse dette problem ville blive meget værdsat.
Tak for din tid og støtte.
Hello!
I am writing to file a complaint against Shuffle Casino regarding an issue with my withdrawal. I requested a withdrawal on September 30th, but to date, I have not received my funds.
After submitting my withdrawal request, I was asked to complete a verification process, which I promptly did by providing all the required documents. Despite this, the funds have not been transferred, and there has been no clear communication from the support team.
Each time I reach out to their support team, they only inform me that my documents are still under review. However, their website indicates in the verification section that my verification has been successfully completed.
I am seeking your assistance to resolve this matter as soon as possible. I believe that I have met all the necessary requirements, and there is no reason for such a prolonged delay. Your help in addressing this issue would be greatly appreciated.
Thank you for your time and support.
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