Kære mdarowiche1978, Veronika og Peter,
Vi håber, at denne besked finder dig godt. Vi ønskede at følge op på en nylig klage rejst af spilleren vedrørende hans oplevelse med vores casino.
Først og fremmest vil vi gerne udtrykke vores taknemmelighed for dit samarbejde med at løse denne sag. Vi værdsætter feedbacken fra vores spillere og stræber efter at sikre, at deres oplevelser med vores platform er positive og problemfrie.
Med hensyn til spillerens klage vil vi gerne give en afklaring. Spillerens konto var faktisk ved at blive verificeret, og han havde indsendt al den nødvendige dokumentation. Der var dog et yderligere dokument, der var nødvendigt for at fuldføre verifikationsprocessen: et nyligt dokument, der bekræfter deres adresse, f.eks. en elregning eller kontoudtog, der er udstedt inden for de sidste 90 dage.
Det er vigtigt at bemærke, at spilleren i øjeblikket har al den nødvendige dokumentation for udbetaling. Men på grund af annulleringen af tidligere anmodninger om tilbagetrækning, var der en forsinkelse i behandlingen.
Med hensyn til udbetalingsprocessen havde spilleren indledt udbetalingsanmodninger, men desværre annullerede han dem, før udbetalingen kunne behandles. Vi havde rådet spilleren til at vente på en behandlingsperiode, hvor udbetalinger bekræftes fra vores side. Desværre annullerede spilleren udbetalingerne og fortsatte med at spille med midlerne.
Vi sætter pris på spillerens tålmodighed og forståelse i denne sag. Vi er fortsat forpligtet til at hjælpe dem med verifikationsprocessen og eventuelle yderligere forespørgsler, de måtte have. Hvis der er yderligere spørgsmål eller bekymringer, så tøv ikke med at kontakte os. Vi yder mere end gerne yderligere assistance.
Endnu en gang tak for jeres samarbejde og forståelse.
Med venlig hilsen SkyCrown Casino Team.
Dear mdarowiche1978, Veronika and Peter,
We hope this message finds you well. We wanted to follow up on a recent complaint raised by the player regarding his experience with our casino.
First and foremost, we want to extend our gratitude for your cooperation in addressing this matter. We value the feedback from our players and strive to ensure that their experiences with our platform are positive and seamless.
Regarding the player's complaint, we'd like to provide some clarification. The player's account was indeed in the process of verification, and he had submitted all the required documentation. However, there was one additional document necessary to complete the verification process: a recent document confirming their address, such as a utility bill or bank statement issued within the last 90 days.
It's important to note that the player currently has all the necessary documentation for withdrawal. However, due to the cancellation of previous withdrawal requests, there was a delay in processing.
As for the withdrawal process, the player had initiated withdrawal requests, but unfortunately, he cancelled them before withdrawal could be processed. We had advised the player to wait for a processing period, during which withdrawals are confirmed from our end. Regrettably, the player cancelled the withdrawals and proceeded to play with the funds.
We appreciate the player's patience and understanding in this matter. We remain committed to assisting them with the verification process and any further inquiries they may have. If there are any additional questions or concerns, please do not hesitate to reach out. We are more than happy to provide further assistance.
Thank you once again for your collaboration and understanding.
Best Regards, SkyCrown Casino Team.
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