Slootz Casino - Forsinket udbetaling for spilleren.

did a withdrawal on dec 26th and still have not received my money, when i speak to the chat the tell me same thing every time , chat has no say on payouts and they will forward to finance, this has been going on for every day for the past 2 weeks or so, they just copy and paste the same message then say have a good day and end the chat

Hello richardslarry46,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slootz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear richardslarry46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes my account wad fully verified and I did 1 withdrawal prior over 2 months ago.. the winning was from a match deposit with a wager and I complained the wager

Hello richardslarry46,

Can you please forward a screenshot of the pending withdrawals and the communication between you and the casino to nikolas.b@casino.guru?

Thank you richardslarry46 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, richardslarry46!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Ok

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So thats it.. if they don't respond then they just get away with it.. im sure they know this which is why they do nothing

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team